Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rosa Reeves Casas

Server

Summary

Proven track record of enhancing customer loyalty at GameStop through exceptional service and upselling strategies. Adept in team management and multitasking, showcasing a friendly attitude and adaptability. Excelled in fast-paced environments, significantly contributing to team success. Demonstrates customer service skills, ensuring high levels of satisfaction and repeat business.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience

Work History

Olive Garden

Darden
10.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Senior Game Advisor (SGA)

GameStop - Grapevine, T X
01.2020 - 03.2024
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Maintained awareness of younger game players and made age-appropriate recommendations.
  • Provided valuable feedback to management regarding customer preferences and market trends, influencing future inventory decisions.
  • Assisted in inventory management, ensuring accurate stocking levels and timely reordering of merchandise.
  • Increased store revenue through upselling techniques and promoting add-on products.

Education

Bachelor of Arts - Comprehensive Marketing

University of West Florida
Pensacola, FL
05.2001 -

Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Team management

Flexible and adaptable

Multitasking

Dependable and responsible

Calm under pressure

Accomplishments

In the last 5 years I have trained numerous coworkers in the front of the house positions, including new servers, togo specialists, and bartenders. I have taught two new Certified Trainers to train new upcoming server classes.


I have trained in almost every department in the FoH sphere, including Togo Specialist, Delivery Driver, Server, Server Trainer, CT Trainer, Bartender, and Pro.



Timeline

Senior Game Advisor (SGA)

GameStop - Grapevine, T X
01.2020 - 03.2024

Olive Garden

Darden
10.2019 - Current

Bachelor of Arts - Comprehensive Marketing

University of West Florida
05.2001 -
Rosa Reeves CasasServer