Rosa Reeves Casas

Proven track record of enhancing customer loyalty at GameStop through exceptional service and upselling strategies. Adept in team management and multitasking, showcasing a friendly attitude and adaptability. Excelled in fast-paced environments, significantly contributing to team success. Demonstrates customer service skills, ensuring high levels of satisfaction and repeat business.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

In the last 5 years I have trained numerous coworkers in the front of the house positions, including new servers, togo specialists, and bartenders. I have taught two new Certified Trainers to train new upcoming server classes.

I have trained in almost every department in the FoH sphere, including Togo Specialist, Delivery Driver, Server, Server Trainer, CT Trainer, Bartender, and Pro.