Rosa Rodriguez
Westminster,CO
Summary
Experienced with fraud detection and prevention techniques to safeguard financial assets. Utilizes data analysis and investigative skills to identify patterns and prevent fraudulent activities. Strong understanding of risk management and regulatory compliance.
Overview
8
8
years of professional experience
Work History
Fraud Analyst
TSYS (Total System Services)
10.2019 - 09.2025
- Managed over 2,200 accounts monthly, investigating high-risk transactions and escalating fraud cases. Delivered bilingual support, documented workflows, and handled chargebacks and dispute processes. Collaborated with internal teams to assess risk, apply mitigation strategies, and maintain fraud prevention protocols.
- Remote
Opener
Phoenix Financial Group
Broomfield, CO
09.2019 - 10.2019
- Initiated outbound calls to potential clients, verified contact information, and gauged interest in financial services. Scheduled appointments and transferred qualified leads to senior representatives. Maintained accurate records of call outcomes and supported daily outreach goals.
Debt Collector
Alpha Recovery Corp
Englewood, CO
11.2017 - 01.2018
- Initiated outbound calls to individuals with outstanding debts, verified account details, and introduced repayment options. Transferred qualified leads to senior collectors and documented call outcomes in the system. Supported daily outreach goals while maintaining professionalism and compliance with collection protocols.
Education
High School -
Pathways Future Centers
Thornton, CO12.2012
Skills
- Task prioritization and organization
- Effective verbal and written communication
- Experienced in CRM platform navigation
- Data entry proficiency
- Systematic task logging
- Technical and logistical troubleshooting
- Adaptability to new tools
- Team task coordination
- Balancing diverse responsibilities
LANGUAGES
English - Native
Spanish - Native
Timeline
Fraud Analyst
TSYS (Total System Services)
10.2019 - 09.2025
Opener
Phoenix Financial Group
09.2019 - 10.2019
Debt Collector
Alpha Recovery Corp
11.2017 - 01.2018
High School -
Pathways Future Centers