ROSA RODRIGUEZ
Brighton,CO
Summary
Healthcare Operations and Practice Management Leader with 15+ years of experience across medical clinics, community health centers, medical spas, and plastic surgery practices. Proven expertise in clinic operations, staff leadership, regulatory compliance, revenue cycle support, patient flow optimization, and training development. Demonstrated success managing 75+ employees, supporting multi-site operations, and leading both clinical and non-clinical teams. Currently pursuing a Bachelor of Health Science. Bilingual, highly adaptable, and mission-driven with a strong focus on patient experience and operational excellence.
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Experienced Practice Manager successful at handling payroll administration and patient relations for 19 plus-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Experienced Practice Manager successful at handling payroll administration and patient relations for19 plus-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Knowledgeable Practice Manager offering more than 15 years of experience working for several well-known [Type] providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving a large amount patients yearly.
Forward-thinking professional bringing more than 15 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Dynamic individual with hands-on experience in health care and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Practice Manager – Medical Spa & Aesthetic Services
Estética Nova
Englewood, CO
11.2025 - 12.2025
- Directed daily operations of a medical spa and aesthetic practice, ensuring regulatory compliance and exceptional patient experience.
- Managed hiring, onboarding, training, and performance development for clinical and administrative staff.
- Oversaw scheduling, payroll, inventory, and medical-grade skincare and device management.
- Implemented marketing, patient retention, and retail strategies to increase treatment utilization and revenue.
- Managed financial reporting, cash handling, and POS systems.
- Ensured compliance with infection control, safety standards, and patient privacy regulations.
- Managed daily operations of a plastic and reconstructive surgery practice with integrated medical spa services.
- Coordinated surgical scheduling, hospital logistics, and provider calendars.
- Handled insurance prior authorizations, appeals, and payer communications for reconstructive procedures.
- Maintained working knowledge of CPT, ICD-10, and payer guidelines.
- Oversaw billing workflows, claims follow-up, and denial resolution to optimize reimbursement.
- Supervised front office staff and ensured compliance with HIPAA and OSHA standards.
- Oversaw inventory management for medical-grade skincare, devices, and treatment supplies, maintaining cost control and uninterrupted service delivery.
- Implemented marketing, patient retention, and retail merchandising strategies to drive treatment utilization and product sales.
- Delivered a high-level patient experience by addressing concerns, managing expectations, and ensuring consistent service standards.
- Maintained accurate financial records, cash handling, and reporting while supporting budgeting and revenue tracking.
- Monitored retail and treatment sales performance, identifying opportunities to increase revenue per patient.
- Ensured compliance with health, safety, and infection-control standards within a medical aesthetic environment.
- Utilized POS and practice management systems to track patient data, sales, inventory, and reporting.
- Handled insurance prior authorizations, pre-certifications, and appeals for medically necessary reconstructive surgeries.
- Coordinated with physicians, clinical staff, hospitals, and insurance companies to submit documentation and secure timely approvals.
- Maintained working knowledge of CPT, ICD-10 coding and payer guidelines for reconstructive vs. cosmetic procedures.
- Oversaw billing processes, claims follow-up, and denial resolution to optimize reimbursement.
- Led operational workflows to enhance patient satisfaction and improve clinic efficiency.
- Streamlined scheduling processes, optimizing resource allocation and appointment management.
- Implemented training programs for staff, fostering professional development and ensuring compliance with best practices.
- Oversaw financial management, including budgeting and cost control initiatives to maximize profitability.
- Developed strategic marketing campaigns to increase patient engagement and drive clinic growth.
- Collaborated with medical professionals to ensure high-quality care delivery and effective treatment coordination.
- Analyzed performance metrics to identify areas for improvement and implement data-driven solutions.
- Established policies and procedures to enhance operational standards and maintain regulatory compliance.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 3 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Conducted thorough market analysis to identify trends and opportunities for practice growth.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Enhanced patient privacy and confidentiality through rigorous staff training and policy development.
- Facilitated community outreach programs to promote health awareness and preventive care strategies.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Implemented new electronic health record system to improve record accuracy and accessibility.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical supplies.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Successfully negotiated client contract renewals to create increased revenue.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Collaborated with store manager to maintain daily operations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
Center Operations Director
Salud Family Health Center
Aurora, CO
08.2024 - 10.2025
- Provide senior-level leadership and oversight of the health center’s daily operations, excluding direct patient care and clinical protocols, which are managed by the Site Medical Director and Dental Director.
- Serve as a key member of the clinic’s leadership team, collaborating closely with the Medical and Dental Directors through a shared decision-making model.
- Act as the lead decision-maker for all operational matters, ensuring the overall efficiency, effectiveness, and smooth functioning of the clinic.
- Manage and optimize patient flow, appointment scheduling, and resource allocation to maximize provider productivity and improve patient access.
- Oversee non-clinical aspects of the healthcare delivery system, including staffing, workflow coordination, and regulatory compliance.
- Ensure high standards of care and service delivery while upholding Salud’s mission to provide accessible, affordable healthcare to underserved communities.
- Monitor clinical operations performance, quality of care delivery, and adherence to established protocols.
- Collaborate with medical providers and clinic leadership to address patient concerns, promote care coordination, and support a culture of continuous improvement.
- Key Responsibilities:
- Clinical Operations Management
- Monitor patient flow and appointment scheduling to ensure optimal use of clinical staff and resources.
- Oversee clinical operations, including provider productivity, quality of care, and adherence to clinical protocols.
- Collaborate with medical providers to resolve patient concerns and ensure appropriate care coordination.
- Staff Management
- Lead and supervise a multidisciplinary team including nurses, medical assistants, front desk staff, and administrative personnel.
- Manage performance evaluations, training, and professional development to maintain high standards of care.
- Foster a positive, team-oriented work environment and address staff concerns proactively.
- Financial Performance
- Manage the health center’s budget with a focus on revenue cycle management, cost control, and efficient resource allocation.
- Analyze financial reports to identify improvement opportunities and implement revenue-optimizing strategies.
- Compliance and Quality Assurance
- Ensure full compliance with healthcare regulations including HIPAA, Medicare/Medicaid, and state licensing requirements.
- Lead quality improvement initiatives, track patient satisfaction metrics, and implement solutions to enhance patient care and operational performance.
- Community Engagement
- Build relationships with local organizations and stakeholders to address unmet healthcare needs in the community.
- Participate in outreach efforts to promote preventive care and health education.
- Administrative Oversight
- Oversee daily operations including facility management, equipment maintenance, and inventory control.
- Provide regular performance updates and operational reports to the Regional Operations Director.
- Maintain open and effective communication with patients, staff, and external partners.
- Qualifications:
- Background in Healthcare Administration or Business Administration.
- Extensive experience in healthcare operations, particularly within a community health center setting.
- Proven leadership and supervisory abilities with a track record of motivating and developing diverse teams.
- Strong communication and interpersonal skills for effective collaboration across all levels.
- Skilled in data analysis and applying insights to enhance efficiency and outcomes.
- In-depth knowledge of healthcare regulations, medical billing, and quality metrics.
- Experience as a Medical Assistant Facilitator/Proctor for NIMMA students.
- Oversaw daily operations, ensuring compliance with health regulations and organizational policies.
- Developed and implemented efficient workflows to enhance patient care services and operational effectiveness.
- Led team training initiatives, fostering a culture of continuous improvement and professional development.
- Collaborated with cross-functional teams to optimize resource allocation and service delivery models.
- Analyzed performance metrics, identifying areas for process enhancement and strategic planning.
- Managed budgetary responsibilities, aligning operational goals with financial targets and resource management.
- Established key performance indicators to track progress and drive accountability within center operations.
- Cultivated relationships with community stakeholders to enhance service outreach and support initiatives.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Coordinated staffing schedules, balancing both employee needs and business demands to maintain optimal coverage during peak hours.
- Developed innovative strategies aimed at increasing revenue generation within the center''s various departments or services offered.
- Implemented targeted marketing campaigns that resulted in increased foot traffic into the facility.
- Implemented effective inventory management systems to maintain appropriate stock levels while minimizing waste and overstock situations.
- Managed a team of employees, ensuring proper training and development for optimal performance in their roles.
- Increased customer satisfaction rates through consistent monitoring of service quality and addressing concerns promptly.
- Oversaw daily center activities, delegating tasks as necessary to ensure smooth workflow and meet deadlines.
- Ensured compliance with company policies, industry regulations, and local laws within all aspects of center operations.
- Participated in community outreach programs showcasing our commitment towards community engagement.
- Enhanced center efficiency by implementing streamlined processes and procedures.
- Handled budgeting responsibilities including forecasting expenditures allocating resources accordingly.
- Developed strong relationships with vendors to negotiate contracts, resulting in reduced expenses for the center.
- Collaborated with cross-functional teams to drive continuous improvement efforts throughout the organization.
- Provided regular feedback on employee performance, offering guidance and support for professional growth opportunities when needed.
- Created an inclusive work culture cultivating diversity fostering collaboration among staff members.
- Resolved escalated conflicts between staff members or customers effectively while preserving positive working relationships.
- Led the successful implementation of new technologies to improve overall operations and customer experience at the center.
- Maintained a safe work environment by enforcing safety protocols, conducting regular inspections, and addressing potential hazards swiftly.
- Managed work and performance of more than 19 employees.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Processed payroll for over 19 employees as part of sound human resources and financial management strategies.
- Directed daily operations at busy health care clinic
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Processed payroll for over [Number] employees as part of sound human resources and financial management strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
Certified Medical Assistant Lab Trainer
Salud Family Health Centers
Fort Lupton, CO
03.2022 - 08.2024
- Job duties - Functions as a member of the administration medical training department by training Medical with great leadership and training skills.
- I'm Currently have my BSL CPR Instructor Certification, NIMAA Proctor Support Staff, trainees, and other employees as needed in Lab skills. The Lab Skills Trainer approaches his/her tasks in a team based care fashion that supports patients and their families in self-management, self-efficacy and behavior change. The Lab Skills Trainer mentors and trains staff and trainees, while motivating and empowering them to deliver team based care that supports patients.
- Adheres to the spirit of SALUD mission statement while performing assigned
- Demonstrates and models the expertise expected of a Medical Trainer
- Performs new hire CLIA Lab training, 90 day assessments, and yearly competencies for the Medical
- Support Staff
- Performs new hire BP and Glucometer training and yearly competencies for Dental Support Staff
- Maintains lab and dental training documentation, paper based and electronic based
- Maintains, schedules, and tracks lab and dental trainings in Outlook
- Monitors QC/QA Lab logs monthly for all Salud sites
- Monitors and maintains temperature logs for admin and all Salud sites
- Has a sound understanding of Salud’s CLIA waived program and maintains current certificate up-to- date
- Ability to perform controls on lab test and track documentation
- Creates, maintains and updates e-learning courses as needed
- Ability to travel to all Salud sites
- Assist with trainee’s lab skills training
- Evaluates and observes trainees at clinic sites when needed
- Offers support to trainees and their mentors
- Schedules and facilitates MSS Lab Lead meetings
- Has an understanding of e-learning techniques and education
- Designing and expanding lab training and develops programs based on the needs of the organization under the direction of the Medical Education Program Manager
- Ability to provide constructive feedback to learners and can identify their learning needs
- Ability to establish and maintain a professional learning relationship with trainees, supervisors and other staff who require training
- Ability to make observations with specific learning targets and provide direct feedback including strengths and weaknesses
- Maintains lab skills and increases knowledge of Salud Family Health Centers Policy and Procedures
- Updates existing lab procedures and writes new procedures as needed
- Develop skills to improve delivery of lab training. Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
- Assist the management teams at the sites for lab training needs
- Schedules and facilitates MSS Lab Lead meetings
- Follows procedures for the electronic health record system
- Act as a patient advocate for our vulnerable populations by ensuring that patients are fully informed and comfortable with their visit at SALUD
- Works in conjunction with other Medical Providers, Dental Providers, Behavioral Health Providers and all other staff to ensure that the patients obtain the highest standards of integrated healthcare
- Acts as a patient advocate for our vulnerable population by ensure that the patients obtain the highest standards of integrated healthcare
- Performs other duties as assigned
- Ability to relate well with co-workers and possess sensitivity toward the needs of others.
- Ability to work in a team based care environment
- Knowledge of organizational policies, procedures, systems, objectives, structures, team building and culture change.
- Effective organizational, time management skills
- Knowledge of computer systems and applications
- Skills in planning, organizing, coordinating and project management
- Skills in exercising initiative, judgment, problem-solving and decision-making
- Work well with patient care/ team members
- Ability to communicate clearly and in public settings.
- Ability to recognize, evaluate, observe and correct errors.
- Flexibility to learn new skills and tasks
- Administered patient care, including vital sign monitoring and medication administration.
- Assisted providers with examinations and procedures to ensure optimal patient outcomes.
- Managed electronic health records system to maintain accurate patient data and streamline workflows.
- Educated patients on treatment plans, medications, and preventive care strategies for improved health literacy.
- Coordinated referrals and follow-up appointments to enhance continuity of care for patients.
- Trained new staff on clinical protocols and office procedures, promoting best practices in patient care.
- Improved office efficiency by implementing streamlined scheduling processes and patient intake procedures.
- Led quality assurance initiatives to enhance service delivery and compliance with healthcare regulations.
- Developed and delivered training programs to enhance staff competencies and service delivery.
- Implemented evaluation processes to assess training effectiveness and staff performance improvements.
- Collaborated with healthcare teams to identify training needs and customize educational resources.
- Mentored junior trainers, fostering professional growth and knowledge sharing within the organization.
- Streamlined training materials to ensure alignment with organizational standards and compliance requirements.
- Facilitated workshops on best practices in patient care, promoting continuous professional development.
- Analyzed participant feedback to refine training content and address emerging healthcare challenges.
- Led initiatives to integrate technology into training processes, enhancing accessibility and engagement for staff learning.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Increased employee competency with creation of targeted skill development paths.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Led cross-functional team to update training curricula, keeping pace with industry changes.
- Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
- Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Facilitated workshops on advanced communication skills, significantly improving team collaboration.
- Revolutionized safety training, significantly reducing workplace accidents.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
- Boosted training session effectiveness with integration of multimedia tools.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
- Enhanced training accessibility, converting traditional materials into e-learning formats.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Elevated participant engagement by developing interactive training modules.
- Streamlined onboarding process, reducing new hire ramp-up time.
- Implemented gamification techniques in training sessions, boosting learner engagement and participation.
- Pioneered mentorship program, fostering professional growth and development.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Provided coaching and mentoring to employees.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
- Developed lesson plans, instructional materials and written practice tests for new test and health care best practices training courses.
- Developed and implemented successful onboarding program.
- Created and oversaw medical assistant training programs for operations.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Designed and delivered web-based, self-directed learning materials.
- Worked with vendors to customize courseware to accommodate business needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient spirometry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Created and overs NIMAA students training programs for operations.
Part Time Ambassador
Polo Raulphlauren factory store
Thornton, CO
09.2022 - 12.2022
- At polo Ralph Lauren Customer Service Associate is responsible for helping each brand adapt to the new shopping landscape by providing outstanding customer service, creating an exceptional shopping experience, completing POS transactions, and delivering a clean, neat, and easy to shop environment.
- Completing one line orders.
Certified Medical Assistant (AAMA)
Salud Family Health Centers
Aurora, CO
03.2020 - 12.2022
- Certified Medical Assistant (AAMA) Lead at the Aurora clinic from 2020 to 2022 transferred to Brighton location from 2/2022 to 10/22. Promotion to Training Department From 10/22 to 8/24
- Administered patient care and support in accordance with established protocols.
- Coordinated patient appointments and managed scheduling efficiently.
- Assisted healthcare providers with medical procedures and documentation.
- Educated patients on health management and preventive care strategies.
- Implemented electronic health record systems to enhance data accuracy.
- Trained new staff on clinical procedures and best practices for patient care.
- Streamlined workflow processes to improve overall clinic efficiency and patient satisfaction.
- Led initiatives to enhance compliance with health regulations and standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Medical assistant Lead example assisting manager with inventory, Monthly and weekly Safety Inspection, Auto Clave and sterilization techniques . Opening and closing lab, medication inventory making sure medication is up to date, removing expired items. Assisting provider with Procedures and setting up the following procedures
- Toe Nail Removal
- Joint injections
- Skin Biopsy
- Colposcopy
- IUD Insertion /IUD removal
- Nexplanon Insertion/Nexplanon Removal
- Suture set up/Suture Removal procedure Kit
- Vasectomy
- Circumcision
- Cyst Removal
- Joint injection
- Mole Removal
- Colonoscopy
- EKG/Spirometry
- Over 15 years of experience Previous management and Supervisor experience . Completed two hundred hours of externship at the Salud Family Health centers at the Brighton location. CNA Training and
- Certified medical assistant back and front office training. Family medicine and Pediatric Measurements
- Hemoglobin Collection, Urinalysis, EKG, Vital signs and Phlebotomy. Extensive knowledge of medical terminology, anatomy and physiology, customer service and scheduling. Knowledge of phlebotomy and injection procedures. Knowledge of medication administration and charting.
- Ability to accurately complete CMS1500 forms. Trained in CPT and ICD-10 coding and interpreting insurance policies and cards.
- Knowledge of appointment scheduling and procedure scheduling as well as patient reception.
- Skilled with word processing, ECW, excel skills and medical office and EPIC software. Ability to train employees and maintain safety at all times. Referrals and Pre Authorization approvals, Procedure set up, Triage knowledge CPR Certification, Forms Processing, referrals, PA’s.
Maternal Child Health Coordinator
Salud Family Health
Aurora, CO
01.2020 - 12.2022
- Maternal and Child Health (MCH) Coordinator has a wide array of responsibilities that are designed to ensure the overall quality of care for the pregnant patient (prenatal and postpartum) and her newborn child. These responsibilities include tracking, case management, and education of the patient from initial pregnancy diagnosis, throughout prenatal care and delivery, as well as postpartum follow-up. The MCH approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change coordinating appointment with PCP
Detention Officer
Geo Group Inc
Aurora, CO
03.2016 - 08.2018
- With your background in security operations/corrections as our Security Guard (Correctional Officer), you will be overseeing and monitoring the activities of the inmates or detainees in living areas, recreation activities areas, dining areas and visitation areas. You will be coordinating and monitoring inmate or detainee movements, conducting counts and providing emergency response as needed. In addition, you may be assigned to various posts including, but not limited to, the control room, front and sally port entrance, health services, special housing, perimeter safety, transportation, work details, reception, intake and visits officer, etc., as required by management.
- Additional responsibilities include:
- Providing safety in program activities and supervising labor crews in various areas around facility
- Conducting shakedown for contraband materials, either individually or as part of a specialized team; confiscating contraband in accordance to facility and contracting agency policies and procedures
- Initiating disciplinary reports on inmates or detainees
- Preparing reports and maintaining daily logs as required
- Ensuring prompt and appropriate assistance to inmates or detainees in the event of injury, illness or trauma
- Promoting facility cleanliness and reporting need for maintenance or repairs
- Serving as member of special teams to respond to emergencies as required
- Completing training courses as required by facility training standards
- Performing correctional duties for any shift as defined by management
- Performing other duties as assigned.
Medical Assistant / Program Assistant Coordinator
Cancer Center Infusion at University of Colorado
Aurora, CO
02.2015 - 03.2016
- I was a program assistant coordinator at the cancer infusion center/ medical assistant with knowledge of working with epic software. I was responsible for coordinating doctors appointments, radiation and chemo appointments for patients. I was also responsible for helping in the back office assisting with blood draws ekg's etc. when ever needed.
Certified Medical Assistant (CMA)
Salud Family Health Centers
Commerce City, CO
11.2010 - 02.2015
- Medical assistant, patient navigator. Monthly and weekly Safety Inspection,Auto Clave and sterilization techniques . Opening and closing lab,medication inventory making sure medication is up to date, removing expired items. Assisting provider with Procedures and setting up the following procedures
- Toe Nail Removal
- Joint injections
- Skin Biopsy
- Colposcopy
- IUD Insertion /IUD removal
- Nexplanon Insertion/Nexplanon Removal
- Suture set up/Suture Removal procedure Kit
- Vasectomy
- Circumcision
- Cyst Removal
- Joint injection
- Mole Removal
- Colonoscopy
- EKG/Spirometry
- 15 years of experience Previous management and Supervisor experience . Completed two hundred hours of externship at the Salud Family Health centers at the Brighton location. CNA Training and
- Certified medical assistant back and front office training. Family medicine and Pediatric Measurements
- Hemoglobin Collection, Urinalysis, EKG, Vital signs and Phlebotomy. Extensive knowledge of medical terminology, anatomy and physiology, customer service and scheduling. Knowledge of phlebotomy and injection procedures. Knowledge of medication administration and charting.
- Ability to accurately complete CMS1500 forms.Trained in CPT and ICD-10 coding and interpreting insurance policies and cards.
- Knowledge of appointment scheduling and procedure scheduling as well as patient reception.
- Skilled with word processing, ECW, excel skills and medical office and EPIC software. Ability to train employees and maintain safety at all times. Referrals and Pre Authorization approvals, Procedure set up, Triage knowledge CPR Certification.
- Maternal Child Health Coordinator
- Retinal screenings for diabetic patients
- Colonoscopy prep and sterilization after procedures
- Emergency Medication Inventory
- Diabetes groups
Food and Safety Supervisor
STEVEN ROBERTS ORIGINAL DESSERTS
Denver, CO
02.2010 - 02.2010
- Reporting to the Production Manager.
- Assisting the Production Manager with administrative tasks like production schedules and timesheets.
- Appointing labor and purchasing stock toward the smooth running of the production process.
- Preparing cost estimates for materials, equipment, and hiring laborers.
- Overseeing quality control throughout the production process.
- Ensuring that production is completed before deadlines.
- Procuring and monitoring the efficiency of production equipment.
- Updating the Production Manager on the status of projects.
- Liaising and coordinating production with other departments.
- Resolving labor disputes, where requested
- Responsible for the Lab controls on Baking products managing the possible growth of bacteria
- Responsibilities & Duties:
- Assist in monitoring and updating existing HACCP, SOP, AND QA programs, procedures, and document control programs
- Record and analyze statistical data and recommend modifications, or suggest new standards, methods, and procedures
- Implement quality assurance programs that effectively monitor product manufacturing in compliance with GMP’s, SOP’s, and HACCP
- Perform analytical tests, inspections, and monitoring of incoming raw materials/packaging and finished goods for specification compliance
- Assist with supply chain inspection, approval, and audit programs
- Implement and manage Random Microbiological testing on equipment and product
- Prepare product and process quality reports by collecting, analyzing, and summarizing information and trends
- Maintain a “floor presence” as an auditor of quality throughout the processing facility
- Ensure maintenance and sanitation of the facility is in compliance with food safety requirements
- Collaborates with colleagues in Supply Chain, Operations, and Quality functions to continually improve capability and process efficiency
- Make decisions concerning product quality, including shutting down line when processes do not conform to specifications
- Develop product formulation sheets for new products
Customer Service Associate
Macy’s Northfield
Denver, CO
11.2008 - 02.2010
- Macy’s Customer Service Associate is responsible for helping each brand adapt to the new shopping landscape by providing outstanding customer service, creating an exceptional shopping experience, completing POS transactions, and delivering a clean, neat, and easy to shop environment, cashier check out.
Quality Assurance Supervisor
Crestone Bakery
Broomfield, CO
01.2008 - 12.2009
- Job Responsibilities & Duties:
- Assist in monitoring and updating existing HACCP, SOP, AND QA programs, procedures, and document control programs
- Record and analyze statistical data and recommend modifications, or suggest new standards, methods, and procedures
- Implement quality assurance programs that effectively monitor product manufacturing in compliance with GMP’s, SOP’s, and HACCP
- Perform analytical tests, inspections, and monitoring of incoming raw materials/packaging and finished goods for specification compliance
- Assist with supply chain inspection, approval, and audit programs
- Implement and manage Random Microbiological testing on equipment and product
- Prepare product and process quality reports by collecting, analyzing, and summarizing information and trends
- Maintain a “floor presence” as an auditor of quality throughout the processing facility
- Ensure maintenance and sanitation of the facility is in compliance with food safety requirements
- Collaborates with colleagues in Supply Chain, Operations, and Quality functions to continually improve capability and process efficiency
- Make decisions concerning product quality, including shutting down line when processes do not conform to specifications
- Develop product formulation sheets for new products
Assistant Production Manager
Home Fresh Sandwiches Inc
Denver, CO
07.1993 - 06.2005
- Training new employees and taking disciplinary action when needed also hiring and terminating employees. Ability to manage and delegate 75 + employees and various other departments for example, warehouse, purchasing, processing orders, dish washers, meat slicers, prepping department and other duties as well.
- Responsible for employee monthly meetings and seminars
- Reporting to the Production Manager
- Customer service skills
- Preparing food samples for photographs and marketing
- Assisting the Production Manager with administrative tasks like production schedules and timesheets and vacation approvals
- Appointing labor and purchasing stock toward the smooth running of the production process.
- Preparing cost estimates for materials, equipment, and hiring laborers.
- Overseeing quality control throughout the production process.
- Ensuring that production is completed before deadlines.
- Procuring and monitoring the efficiency of production equipment.
- Updating the Production Manager on the status of projects.
- Liaising and coordinating production with other departments.
- Resolving labor disputes, where requested
Education
Medical Assistant Certification - Medical Assisting
Pima Medical Institute
Denver, CO11.2010
Certification - Certified Nurse Assistant
Accent Learning Systems
Aurora, CO10.2005
GED - undefined
Home Study Careers
Massapequa, NY04.2005
Skills
- Multilingual
- Bilingual
- Schedule management
- Practice management
- Staff management
- Workflow management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of up to 75 employees staff members.
- Documented and resolved employee and patients which led to satisfaction.
Certification
- Food Handler Certification
- CCMA Certification
- CNA
- First Aid Certification
- Colorado Drivers Licence
- September 2020 to September 2025
- I will renew before the expiration date.
- Certified Medical Assistant
- February 2020 to February 2025
- American Association of Medical Assistants certification
- BLS Instructor Certification
- October 2022 to October 2024
- Meets with clients at time of service.
- Assembles classroom to meet required guidelines.
- Setting up class equipment for training
- Instructs various CPR/AED, First Aid and Stop the Bleed courses in accordance with all required parameters.
- Issues and collects all required paperwork in accordance with Heart To Beat procedures and files accordingly.
- Issues various certification cards following all company policies and procedures.
- Disinfects, packages and transports all training equipment back to the office.
- Unpacks vehicle and completes other tasks associated with Heart To Beat policies and procedures.
- Register students for BSL Certification and assign CPR cards for students
- Property & Casualty License
- March 2021 to March 2024
- State Farm Customer Service Representative
- February 2019 to January 2023
- July 2019 to July 2022
- Property and casualty license
- Medical Technologist
- AHA Certification
- CPR Certification
- BLS Certification
- AED Certification
Languages
Multilingual
Bilingual
Awards
Employee Of The Year, September 2022, Aurora site clinic employee of the year, Employee Of The Month, March 2018, Ice Immigration Detention Center Employee Of The Month, Employee Of The Month, March 2013, Salud Employee of the month
CORE COMPETENCIES
- Healthcare Operations Management
- Medical Spa & Plastic Surgery Practice Management
- Staff Recruitment, Training & Performance Management
- Patient Flow & Scheduling Optimization
- Compliance: HIPAA, OSHA, CLIA, CMS
- Revenue Cycle Support & Insurance Authorizations
- Inventory & Supply Chain Management
- Quality Assurance & Process Improvement
- EHR & Systems: EPIC, ECW, POS
- Team Leadership & Mentorship