ROSA URRUTIA-RUIZ
Springhill,FL
Summary
Enthusiastic sales and customer service professional with a diverse background in marketing, administrative assistance, and negotiations. Committed to delivering exceptional customer service and constantly seeking innovative ways to leverage extensive knowledge of products and services to provide tailored solutions that drive customer loyalty, retention, and revenue. Demonstrated success in expanding customer base, generating new sales revenue, and cultivating a strong clientele. Fluent in Spanish, enabling effective communication with a diverse customer base.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Legal Administrative Assistant / Marketing
Dumas & Sanclemente Law
Lutz, FL
08.2023 - 11.2024
- Collected initial case intake information to open new cases and managed file maintenance.
- Screened submissions to determine adherence to firm retention standards.
- Generated and monitored accident-related insurance claims.
- Corresponded frequently with insurance adjusters to maintain accurate claim records.
- Managed receiving and filing all incoming mail. Prepared certified letters and distributed mail and assisted with email management.
- Communicated with clients to ensure timely case progress feedback.
- Organized events for the company, including social networking events and company events
- Strategized and executed marketing techniques for social media and website engagement
- Coordinated partnerships with organizations for community-focused activities.
Medical Marketing Representative
DPMG
Tampa, FL
08.2019 - 05.2020
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Used consultative sales approach to understand and meet customer needs
- Serviced existing accounts on regular basis to maximize revenue
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
Career Advisor
UMA
Tampa, FL
03.2019 - 08.2019
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history
- Assisted clients in building successful job search strategies
- Maintained case files and documented actions
- Connected with business and recruiters to build relationships and increase opportunities for students
- Maintained knowledge of market and diverse career opportunities
Internet Sales Consultant
Stadium Toyota
Tampa, FL
10.2018 - 03.2019
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Completed registration paperwork and sales documentation
- Negotiated purchase prices and explained sales, warranty and optional products
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts
New Car Sales Consultant
Century Kia
Tampa, FL
04.2016 - 10.2018
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts
- Completed registration paperwork and sales documentation
- Prepared purchased vehicles and completed final delivery checks
Education
Real Estate -
Tampa School of Real Estate
Tampa08.2020
Liberal Arts -
Hillsborough Community College
Tampa05.2013
Thomas Jefferson High School -
Tampa05.2013
Skills
- Customer Service
- Lead Follow-Up
- Closing Sales
- Marketing and Advertising
- Business Development
- Computer literacy
- Bilingual
- Data Entry
Certification
Real Estate License
Timeline
Legal Administrative Assistant / Marketing
Dumas & Sanclemente Law
08.2023 - 11.2024
Medical Marketing Representative
DPMG
08.2019 - 05.2020
Career Advisor
UMA
03.2019 - 08.2019
Internet Sales Consultant
Stadium Toyota
10.2018 - 03.2019
New Car Sales Consultant
Century Kia
04.2016 - 10.2018
Real Estate -
Tampa School of Real Estate
Liberal Arts -
Hillsborough Community College