Rosa Sanchez
Selma,CA
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
19
19
years of professional experience
Work History
Consultant
Solutionswest
11.2023 - Current
- Public Assistance Programs
- CalHEERS
- Medi-Cal
- Eligibility systems
- Human Services Training.
- Customer Case Management
- Intake and Ongoing Case Maintenance.
Instructor/Trainer
Solutionswest
08.2022 - 10.2023
- CalSAWS Implementation
- CalWin Transition
- System Rollout Support
- User Adoption
- Business Process Readiness
- Operational Transition
- System Converstion Training
- Change Management support
- Instructor -Led Training (ILT)
- Virtual Instructor Led Training (VILT)
- Curriculum Development
- Training & Delivery & Facilitation
- Train the Trainer (TTT)
- Instructional Design
- Webinar Facilitation
Eligibility Worker III, Lead Worker
County of Fresno DSS
Selma, CA
04.2007 - 08.2022
- Assessed clients' eligibility for public assistance programs and services.
- Conducted interviews with applicants to verify all documentation provided was accurate and up-to-date.
- Processed benefits applications and documents for food stamps and medical assistance.
- Entered client information and files into databases for further review and tracking.
Office Assistant
County of Fresno DSS
06.2006 - 04.2007
- Checked in customers at lobby, managed appointments, and handled correspondence.
- Scanned documents and answered calls to provide efficient service.
- Sorted mail and assisted job specialists at satellite college site.
- Provided support to customers by addressing inquiries and facilitating communications.
Education
Associate of Science - General Office Major in Business Administration
Reedley College
Reedley, CASkills
- Project Coordination
- Stakeholder Communication
- Requirements gathering ( from frontline perspective)
- SOP Documentation
- Cross-funtional Collaboration
- Training Scenario Development
- Team Leadership & Mentoring
- Learning Manangement Systems (LMS)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- SharePoint
- Zoom, Teams, WebEx (for webinars)
- Knowledge Transfer
- Training Needs Assessment
- Adult Learning Principles
Timeline
Consultant
Solutionswest
11.2023 - Current
Instructor/Trainer
Solutionswest
08.2022 - 10.2023
Eligibility Worker III, Lead Worker
County of Fresno DSS
04.2007 - 08.2022
Office Assistant
County of Fresno DSS
06.2006 - 04.2007
Associate of Science - General Office Major in Business Administration
Reedley College