Rosa Santana
Winter Garden,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Analytical approach to business planning and day-to-day problem-solving. Proficient in best practices, market trends and regulatory requirements of industry operations.
Overview
16
16
years of professional experience
Work History
RCM Manager, AR Central
AllianceRX Walgreens Specialty Pharmacy
03.2021 - Current
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments to avoid loss of revenue.
- Created monthly dashboard and reports to help monitor/report: DSO, payer trends, contractual adjustments, write-offs.
- Reviewed payments and managed financial records to facilitate proper billing and tracking of payment history for commercial and government payers.
- Managed and motivated employees to be productive and engaged in work. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Senior Business Analyst
AllianceRX Walgreens Prime
12.2016 - 03.2021
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Prepared and analyzed statistical data to report on KPIs related to AR by payer/plan, etc.
- Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
- Assessed business requirements to forecast annual budgetary operational costs.
Professional Services Consultant
Robert Half Management Resources
10.2014 - 12.2016
- Provided Financial and Accounting consulting services to the Orlando based clientele.
- Assisted clients to accomplish financial goals by accepting ownership of different projects and exploring opportunities to add value to job accomplishments.
- Reviewed company needs and developed actionable solutions to resolve problems and plan for future growth.
Senior Financial Analyst
Ravago Holdings Americas
02.2009 - 02.2014
- Tackled both annual and quarterly budget management tasks and developed financial models from benchmarking.
- Created multi-region budgeting utilizing economic forecasting and financial analysis to assess the impact of budget changes.
- Analyzed and processed project specifics before capital deployments.
- Developed presentations and reports to inform and educate stakeholders and financial teams on growth possibilities.
International Credit Manager
Entec Polymers
03.2007 - 02.2009
- Improved collection efficiency minimized bad debt and improved cash flows while working closely with sales and marketing to achieve company objectives without sacrificing AR risks.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Maintained effective liaisons with inter-company department members: account managers and product specialists and others.
- Recommended changes in credit policies, made sure policies and procedures accorded with company standards.
Education
Bachelor of Science degree - Accounting & Finance
Pontificia Universidad Católica Madre y Maestra (PUCMM)
Skills
- Leadership, team training, hiring, coaching,
- Superior Work Ethic
- Exceptional analytical and commercial credit skills,
- Problem solving and root cause analysis
- Experience in preparing financial statements, conducting financial statement analysis, capital budgeting
- Highly proficient in Microsoft Excel (Pivot Tables, Vlookup, Macros)
- Software experience: ScriptMed, Cognos Reporting, Tableau, JD Edwards, Oracle, OneWorld, AS400, Insight Software, Business Objects, Macola
- Microsoft office: Advanced Excel, Word, PowerPoint
- Cash Handling and Reconciliation
- Process Improvement
- Finance and Accounting Oversight
- Data Research and Analysis
- Best Practices and Standards, Federal Guidelines
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
RCM Manager, AR Central
AllianceRX Walgreens Specialty Pharmacy
03.2021 - Current
Senior Business Analyst
AllianceRX Walgreens Prime
12.2016 - 03.2021
Professional Services Consultant
Robert Half Management Resources
10.2014 - 12.2016
Senior Financial Analyst
Ravago Holdings Americas
02.2009 - 02.2014
International Credit Manager
Entec Polymers
03.2007 - 02.2009
Bachelor of Science degree - Accounting & Finance
Pontificia Universidad Católica Madre y Maestra (PUCMM)
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