Rosa Silipo
Boca Raton,FL
Summary
Entrepreneurial professional offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.
Overview
31
31
years of professional experience
Work History
President/Travel Consultant
Sunshine Cruise Vacations
Boca Raton, Florida
01.2006 - Current
- Identified new business opportunities through market research.
- Implemented strategic offerings to enhance company's suite of products and services.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
Travel Agent
AAA Buffalo NY
Williamsville, New York
09.1993 - 08.2000
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Analyzed customer feedback to improve service offerings and client satisfaction.
- Monitored changes in travel reservations and informed clients of any updates or adjustments.
Education
Associate of Applied Science - Paralegal Studies
Bryant And Stratton
Buffalo, NY09-1992
Associate of Applied Science - Legal Studies
Villa Maria College
Buffalo, NY06-1982
Skills
- Strong customer service skills, customer relations skills, team player Organizational skills
- Tactical implementation
- SEO optimization
- Technology literacy
- Financial leadership
- Decision-making
- Partnership development
- Contract negotiation
- Account management
- Brand management
- Industry partnership development
Timeline
President/Travel Consultant
Sunshine Cruise Vacations
01.2006 - Current
Travel Agent
AAA Buffalo NY
09.1993 - 08.2000
Associate of Applied Science - Paralegal Studies
Bryant And Stratton
Associate of Applied Science - Legal Studies
Villa Maria College