Rosa Sotomayor
Melrose Park,IL
Summary
Strategic Senior Vice President known for high productivity and efficient task completion. Skilled in leadership, financial management, and strategic planning. Excel at communication, problem-solving, and team collaboration to achieve organizational goals. Committed to driving growth and operational excellence using these abilities.
Overview
27
27
years of professional experience
Work History
Senior Vice President & Division Manager
Northern Trust Corporation
Chicago, USA
02.2021 - 02.2025
- Directed teams within Corporate & Institutional Services
- Improved client satisfaction through streamlined service delivery
- Championed leadership development and mentoring
Vice President & Division Manager
Northern Trust Corporation
Chicago, USA
08.2013 - 02.2021
- Oversaw client service managers to deliver excellence across accounts
- Initiated process enhancements benefiting both clients and internal teams
Manager of Account Managers & Relationship Associates
Northern Trust Corporation
Chicago, USA
06.2011 - 08.2013
- Managed and trained mid-level staff
- Fostered a collaborative and performance-driven environment
Senior Account Manager
Northern Trust Corporation
Chicago, USA
01.2007 - 05.2011
- Maintained key institutional relationships with high-touch service
- Resolved complex client issues with professionalism and care
Account Relationship Associate
Northern Trust Corporation
Chicago, USA
12.2006 - 12.2007
- Supported account executives in daily service needs
Senior Benefit Payment Specialist
Northern Trust Corporation
Chicago, USA
07.1998 - 11.2006
- Managed timely and accurate distribution of benefit payments
Education
Bachelor of Science - Church Leadership, Concentration in Family and Children Ministry
Moody Bible Institute
Chicago, IL05.2025
Skills
- Team building
- Leadership development
- Effective communication
- Staff development
- Corporate communications
- Process improvements
- Recruiting and hiring
- Strategic leadership
Languages
Spanish
Professional
References
References available upon request.
Timeline
Senior Vice President & Division Manager
Northern Trust Corporation
02.2021 - 02.2025
Vice President & Division Manager
Northern Trust Corporation
08.2013 - 02.2021
Manager of Account Managers & Relationship Associates
Northern Trust Corporation
06.2011 - 08.2013
Senior Account Manager
Northern Trust Corporation
01.2007 - 05.2011
Account Relationship Associate
Northern Trust Corporation
12.2006 - 12.2007
Senior Benefit Payment Specialist
Northern Trust Corporation
07.1998 - 11.2006
Bachelor of Science - Church Leadership, Concentration in Family and Children Ministry
Moody Bible Institute
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