Rosa Stewart
Henderson,NV
Summary
Proven to enhance customer satisfaction and sales at Zuna Nightclub through exceptional multitasking and interpersonal skills. Expert in mixology, significantly increased loyalty among high-profile clients. Collaborated effectively within teams, ensuring efficient service and compliance with alcohol laws. Demonstrates a strong work ethic in high-pressure environments, contributing to substantial revenue growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bottle Server
Zuna Nightclub
09.2024 - Current
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
Cocktail Server
Gatsby's
02.2023 - 09.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cocktail Server
Lost Spirits
09.2021 - 03.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
VIP Cocktail Server
Booby Trap On The River
05.2018 - 04.2021
- Collaborated with bartenders to develop creative, signature cocktails that became customer favorites.
- Increased customer satisfaction by providing exemplary cocktail service and attention to detail.
- Established rapport with high-profile clients, leading to increased loyalty and repeat business.
- Anticipated guests'' needs proactively while providing attentive yet discreet service in line with their expectations.
Cocktail Server
Gold Rush
08.2016 - 05.2018
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Bottle Server
Playhouse Nightclub
02.2012 - 07.2015
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Las Vegas, NV12.2026
Associate of Science - Surgical Technologist
American Career College
Los Angeles, CA10.2012
Skills
- Excellent communication and interpersonal skills
- Strong multitasking abilities
- Customer service-oriented
- Ability to work in high-pressure environments
- Knowledge of mixology and cocktail presentation
- Team player with a strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Food Safety Handler Card- 09/2027
- TAM Card- 09/2028
Timeline
Bottle Server
Zuna Nightclub
09.2024 - Current
Cocktail Server
Gatsby's
02.2023 - 09.2024
Cocktail Server
Lost Spirits
09.2021 - 03.2023
VIP Cocktail Server
Booby Trap On The River
05.2018 - 04.2021
Cocktail Server
Gold Rush
08.2016 - 05.2018
Bottle Server
Playhouse Nightclub
02.2012 - 07.2015
Bachelor of Science - Nursing
Arizona College of Nursing
Associate of Science - Surgical Technologist
American Career College
Similar Profiles
Reema LathiReema Lathi
Business Development Manager at Zuna VenturesBusiness Development Manager at Zuna Ventures
Csilla MihalyiCsilla Mihalyi
Administrative Office Manager, Program Coordinator at Zuna Yoga InternationalAdministrative Office Manager, Program Coordinator at Zuna Yoga International
Lauren Kay ButlerLauren Kay Butler
Bottle Server at Insomniac Nova Nightclub & Bloom NightclubBottle Server at Insomniac Nova Nightclub & Bloom Nightclub