Rosa Suarez
Fort Worth,Tx
Overview
21
21
years of professional experience
Work History
Cook Children's
08.2015 - Current
- Currently at Genetics since October 2023: Patient registration; take messages for nurses or GC, and route them to staff.
- Help the family with their Echecking.
- Greet the family as they enter the office.
- Help with the setup of the MyCook children's portal.
- Schedule multiple providers for different regions of the Genetic office.
- Send out reminder for appointments, call reminders, and schedule referrals from the WQ.
- Schedule patients from the WQ for the established genetic.
- Schedule appointments for the Nutritionist provider.
- Process incoming mail, collect copays, and collect any balance at the time of patient check-in.
- Schedule providers with GC to go over results with the parents.
- Do reminder calls for the next business day.
- Send out no-show letters to the family and fax them to the referring provider.
- Create a recall for the video visits.
- Remove OOP cost/o-pay on no-show visits.
- Weekly eyewash station check.
- Print NP letters, print Portal Activation letter if no portal access, and add the map.
- Check the voicemail after hours daily at 8 am.
- Check in-baskets for tasks/messages to complete.
- Print the complete schedule for the next day.
- Weekly weather radio checklist.
- Clean the lobby.
- Make any copies of documents that are needed daily.
- Stock up the copier machine and printer.
- Deliver any packages to the staff coming from UPS or FedEx.
- Delivery providers lunch when they are with DoorDash.
Morris Innovation Pediatric Clinic
08.2015 - 10.2023
- Patient registration, take calls, send messages to nurses and doctors, and verify insurance.
- Check in & out patients, collect copays and outstanding balances.
- Petty cash, log any money collected on the spreadsheet daily.
- Scan documents into charts, work on base.
- Schedule appointments for multiple providers.
- Route the daily mail.
- Any upon request per the manager or doctor.
- Drop claims daily for the provider I'm assigned to.
- Schedule the Nutritionist referrals.
- Fax out to other clinics for records as needed.
PSP Professional Services
01.2011 - 04.2015
- Greet patients when checking them in.
- Collect copays and balance on their accounts.
- Answer telephones and send messages to the providers.
- Email responses.
- Check the fax and copier for any documents.
- Schedule appointments for multiple providers.
- Reminder calls for groups.
- Coordination of continued care with other facilities.
- Data entry, count petty cash every morning and evening.
- Complete the charts and fill them.
- Online insurance plan verifications.
- Call insurance on major plans for behavioral benefits.
Rockwood Medical Clinic
01.2005 - 12.2010
- Greet patients as they come in.
- Answer telephones, send messages to nurses.
- Call insurance to verify Benefits for medical and surgical procedures.
- Fax press, medical records.
- Check for balances.
- Check Status on claims.
- Call back for the next business day.
Timeline
Cook Children's
08.2015 - Current
Morris Innovation Pediatric Clinic
08.2015 - 10.2023
PSP Professional Services
01.2011 - 04.2015
Rockwood Medical Clinic
01.2005 - 12.2010