Rosa Tibairy Camero Andrade
Madison
Summary
Dynamic Housekeeping Manager with a proven track record at A Touch of Europe, excelling in staff training and operational efficiency. Adept at implementing cleaning protocols and enhancing team performance, I consistently resolve guest complaints with professionalism and maintain high standards of cleanliness, ensuring a welcoming environment for all.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
A Touch of Europe
Madison
09.2025 - Current
- Supervised daily housekeeping operations to maintain cleanliness standards.
- Conducted inspections of guest rooms and common areas for quality assurance.
- Trained and mentored staff in effective cleaning techniques and safety protocols.
- Implemented training programs to improve team skills and enhance service quality.
- Reviewed employee performance and developed improvement plans to align with operational goals.
- Resolved guest complaints related to housekeeping services professionally and promptly.
- Resolved customer complaints in a timely manner.
- Developed and enforced housekeeping policies and procedures to streamline operations.
- Proficiently clean 3-4 locations a day including residential houses, apartments, and office buildings.
Environmental Services Housekeeper
SSM Health St. Mary's Hospital
Madison
09.2025 - 01.2026
- Collaborated with nursing staff to resolve urgent cleaning needs, ensuring a safe and hygienic environment for patients.
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Disinfected public areas and performed spot cleaning to uphold a clean and welcoming atmosphere for visitors and staff.
- Followed infection control guidelines to prevent cross-contamination risks.
- Disposed of waste and hazardous materials according to safety protocols.
- Operated cleaning equipment such as floor scrubbers and vacuums effectively.
- Trained new team members on cleaning procedures and safety standards, enhancing overall team effectiveness and compliance.
- Reported maintenance issues to ensure timely repairs and facility upkeep.
Food service Assistant
Mendota Mental Health
Madison
10.2024 - 10.2025
- Coordinated meal preparation and ensured timely food delivery to enhance patient satisfaction.
- Followed dietary guidelines and special instructions for individual patient meals.
- Provided courteous and respectful service to patients and staff.
- Maintained cleanliness and sanitation standards in the kitchen and food service areas.
- Ensured compliance with safety and sanitation standards in food handling.
- Monitored food temperatures to ensure quality and safety standards were met.
- Restocked supplies and supported kitchen staff to maintain efficient workflow.
- Trained new team members on food service procedures to ensure adherence to standards.
Kitchen Manager
McDonalds
10.2022 - 12.2024
- Prepare and assemble food orders accurately and promptly, following standardized recipes and procedures.
- Maintain cleanliness and organization of workstations, adhering to food safety and sanitation guidelines.
- Collaborated with team members to meet daily goals, ensuring high standards of quality and efficiency.
- Adapted to various roles, including cashiering, food preparation, and cleaning, to support team needs and maintain operations.
- Delivered friendly and efficient service to customers at front counter and drive-thru, enhancing customer satisfaction.
Service Associate
Walmart
03.2024 - 09.2024
- Delivered friendly, timely service to enhance customer satisfaction during order assistance.
- Processed and prepared online orders for customer pickup with accuracy and efficiency.
- Ensured organized and clean pickup area to facilitate efficient customer experience.
- Verified order details and ensured proper handling of merchandise.
- Worked collaboratively with team members to achieve daily fulfillment goals.
Front Desk
Parque Hotel
12.2021 - 09.2022
- Greeted guests warmly upon arrival, creating a hospitable atmosphere from their first moment in the hotel.
- Efficiently manage guest check-in and check-out procedures, verifying reservations, processing payments, and providing necessary information about hotel amenities and services.
- Coordinated with hotel departments to fulfill guest needs and resolve issues, ensuring a seamless guest experience.
- Maintain organized and accurate records of guest information, reservations, and room availability using hotel management software.
- Handled administrative tasks, including answering phones, responding to emails, and managing incoming mail to support front desk operations.
Childcare Assistant
Monastery Sor Jesus
06.2020 - 12.2021
- Engaged children in creative and educational activities, such as arts and crafts, storytelling, and sensory play, to stimulate curiosity and imagination.
- Supervised children during indoor and outdoor playtime, ensured safety and fostered positive peer interactions.
- Assist with diapering, toileting, and maintaining cleanliness and hygiene standards in the childcare facility.
- Supported mealtime routines, facilitated feeding, and promoted healthy eating habits.
- Communicate regularly with parents and guardians to provide updates on their child's progress and address any concerns or questions.
Education
High School Diploma -
Ed. U. Archdiocesan College Angel De La Guarda
Guarico, Venezuela07-2009
Some College (No Degree) - Medicine
UNERG
San Juan De Los Morros,Edo Guarico. VenezuelaSkills
- Adaptability and resilience
- Customer service expertise
- Team collaboration
- Facility maintenance
- Staff training
- Coordination
- Commitment
- Efficiency
- Patience
- Respect and Punctuality
- Operational oversight
- Ability to work well under pressure
Languages
Spanish
Native/ Bilingual
English
Limited
Affiliations
- Rebecka Selmer - Food Service Administrator - 608-301-1100 - Rebecka.Selmer@dhs.wisconsin.gov
- Ava Palek - Owner - Touch of Europe - 608-886-4535 - office@touchoferuopecleaning.com
- Marisol Andrade Rivero - Convent of the Sisters Servants of Jesus - Clinical Psychologist - +593-98-363-8925 - andraderosamarisol@gmail.com
Timeline
Housekeeping Manager
A Touch of Europe
09.2025 - Current
Environmental Services Housekeeper
SSM Health St. Mary's Hospital
09.2025 - 01.2026
Food service Assistant
Mendota Mental Health
10.2024 - 10.2025
Service Associate
Walmart
03.2024 - 09.2024
Kitchen Manager
McDonalds
10.2022 - 12.2024
Front Desk
Parque Hotel
12.2021 - 09.2022
Childcare Assistant
Monastery Sor Jesus
06.2020 - 12.2021
High School Diploma -
Ed. U. Archdiocesan College Angel De La Guarda
Some College (No Degree) - Medicine
UNERG