Rosa Teruel
Stone Park,IL
Summary
Productive Cargo Agent proudly offering 12 years of comprehensive experience in the air transportation arena. Outstanding logistics skills to move goods of any size or weight by air. Operates forklifts, vans, and trucks. In-depth knowledge of all shipping rules and customs clearance regulations.
Overview
12
12
years of professional experience
Work History
Ocean Import Specialist
Hellmann Worldwide Logistics
Schiller Park, IL
06.2022 - 01.2024
- Ensured that all required documents were collected prior to submitting them for Customs clearance.
- Conducted inventories and updated the database to reflect accurate cargo information.
- Communicated effectively with customers regarding their specific needs and requirements.
- Assessed charges due from customers based on freight rates and tariffs charged by carriers or brokers.
Ocean Import & Exports
Vantec Hitachi Transport
Elk Grove Village
06.2019 - 11.2020
- Provided customer service, Billing & Invoicing credits & debits, bookings, documentation, and execution of routing for assigned shipments, prepared Export documentation and reports of transactions
- Dispatching Delivery Orders & 3461 to Trucking Companies who will transport the cargo.
Ocean Import Customer Service
FedEx Trade Networks
Elk Grove Village
11.2015 - 01.2019
- Dispatching, Migrating Spreadsheets Reports for Customers Daily Basis
- Updated milestones to reflect POD, ETA of Vessel to Port
- Ensuring KPI's are met on a daily basis and Billing & Invoicing.
Air Import
Air & Ground WORLD Transport
Elk Grove Village
04.2015 - 09.2015
- Prepared documents for release of shipments/Arrivals notices, obtain documents from carriers and customers for accurate completion of release papers
- Process payments for freight bills
- Maintain a positive and productive relationship with customers
- Coordinate shipments for delivery
- Tracking & Tracing, dispatch and obtain POD.
Air Import Customer Service Rep
PANALPINA
Elk Grove Village
01.2012 - 02.2015
- Provide all Import rate requests for international customers and agents
- File Documents
- Handled high volume U.S
- And foreign customer service
- Monitor/Track Import Freight
- Prepare documents, prepared quotes for U.S
- And international customers/agents.
Education
High School Diploma -
Norfolk Senior High School
Skills
- Freight Bills Preparation
- Transportation Coordination
- Shipment Monitoring
- Invoicing
- Cargo Shipment Inspections
- Import Declaration Management
- Product Classification
Accomplishments
- Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
- Established and maintained effective business relationships with external and internal customers, improving communication between customers and company.
References
References are available upon request.
Languages
Spanish
Native/ Bilingual
Timeline
Ocean Import Specialist
Hellmann Worldwide Logistics
06.2022 - 01.2024
Ocean Import & Exports
Vantec Hitachi Transport
06.2019 - 11.2020
Ocean Import Customer Service
FedEx Trade Networks
11.2015 - 01.2019
Air Import
Air & Ground WORLD Transport
04.2015 - 09.2015
Air Import Customer Service Rep
PANALPINA
01.2012 - 02.2015
High School Diploma -
Norfolk Senior High School
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