Dynamic Certified Pharmacy Technician with experience at Walmart Pharmacy, skilled in enhancing customer satisfaction through personalized service and effective problem-solving. Bilingual and CPR certified, I excel in managing inventory and verifying prescriptions, ensuring operational efficiency and compliance. Proven ability to train staff and maintain high-quality service standards.
Hi, I’m
Rosa Tilque
EASTVALE,CA
Summary
Work History
Walmart Pharmacy
Certified Pharmacy Technician
Job overview
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Managed opening and closing duties for pharmacy.
Education
Cerritos CollegeNorwalk, CA
from Pharmacy
05.1999
University Overview
Skills
Bilingual
CPR Certified
Certified Immunization Technician
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
Cerritos College
from Pharmacy
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