Rosa Torres
Antioch,CA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Wells Fargo Bank, N.A. Expert in quality improvement and Spanish fluency, Excel in recruiting, mentoring, and problem-solving, achieving notable sales and service excellence. Skilled in multitasking and team collaboration, Consistently exceed performance targets, fostering a culture of achievement and efficiency.
Overview
18
18
years of professional experience
Work History
Admin Support
Les Schwab Tires
2024.06 - Current
- Increased sales volume by effectively training and motivating retail sales team members.
- Assisted with retail sales, recommending suitable products based on individual pet needs and preferences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Attending to customer less then 1 minute and proving customer with a time frame of 2-3 hours for work completion.
Lead Driver
Boxed Out LLC
2021.12 - 2024.05
- Acted as mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
- Delivering about 350-400 packages per day.
Authorizer
Old Republic Home Protection
2012.01 - 2013.12
- Consistently met or exceeded performance targets related to timeliness and accuracy in granting authorizations.
- Mentored junior colleagues on best practices within field of authorizations, cultivating supportive learning environment.
- Streamlined authorization process for faster approvals, resulting in reduced wait times for clients.
- Engaged with customers and delivered quality service, By helping customers in 2 or less minutes.
- Resolved escalated issues promptly, maintaining high levels of customer satisfaction and trust in our services.
Customer Service Representative 2
Wells Fargo Bank, N.A.
2006.06 - 2010.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Pittsburg High School
1750 Harbor St Pittsburg CA 9456506.2000
Skills
- Quality Improvement
- Recruiting and Hiring
- Leadership and Guidance
- Policies Compliance Enforcement
- Effective Multitasking
- Team Supervision
- Staff Scheduling
- Schedule Preparation
- Employee Coaching
- Spanish Fluency
- Problem-Solving
- Multitasking Abilities
- Reliability
- Team Collaboration
Timeline
Admin Support
Les Schwab Tires
2024.06 - Current
Lead Driver
Boxed Out LLC
2021.12 - 2024.05
Authorizer
Old Republic Home Protection
2012.01 - 2013.12
Customer Service Representative 2
Wells Fargo Bank, N.A.
2006.06 - 2010.10
High School Diploma -
Pittsburg High School
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