Rosa Velasco
Seattle,WA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Lead Front Desk Agent
The Alexis Royal Sonesta
07.2024 - Current
- Utilized property management software proficiently to manage reservations, billing, and reporting accurately and efficiently.
- Managed room reservations, ensuring accurate bookings and minimized overbooking incidents.
- Provided exceptional customer service, resulting in positive feedback from guests and increased repeat visits.
Lead Front Desk Agent
Worldmark at The Camlin
12.2022 - 07.2024
- Quickly answered calls and routed to proper guest or department using multiline phone system.
- Worked closely with management to identify areas for improvement in front desk operations.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Sales Associate
Kestrel Vitners
01.2020 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Front Desk Agent
Leavenworth Village Inn
12.2018 - 01.2020
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Boosted online ratings by soliciting guest feedback and addressing online reviews.
- Developed quick reference guide for local attractions and dining, enriching guest experience.
Education
Hospitality And Culinary Arts. - Hospitality
Northwest Air And Hospitality Institute
Vancouver, WA06-2017
Skills
- Productivity software
- Administrative tasks
- Marketing promotions
- Customer service
- Microsoft office
- Oral and written communications
- Information protection
- Automated telephone systems
- Fluent in Spanish
- Customer service expertise
- Phone and email etiquette
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Lead Front Desk Agent
The Alexis Royal Sonesta
07.2024 - Current
Lead Front Desk Agent
Worldmark at The Camlin
12.2022 - 07.2024
Sales Associate
Kestrel Vitners
01.2020 - 12.2022
Front Desk Agent
Leavenworth Village Inn
12.2018 - 01.2020
Hospitality And Culinary Arts. - Hospitality
Northwest Air And Hospitality Institute
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