Ronny Arango Somonte
Riviera Beach,USA
Summary
Front Desk Experience. Hotel Maintenance Experience. Night Audit Experience. Cashier Experience. Customer Service Experience. Cleaning Service Experience. Retail Service Experience. I Have Experience at Synxis, Property Hub,Opera, PMS, OnQ Systems. Authorized To Work in the US for Any Employer. Willing to relocate: Anywhere Willing to relocate: Anywhere
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Agent/Maintenance
Super 8 by Wyndham
North Palm Beach, USA
09.2016 - 01.2026
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Perform opening and closing Front Desk procedures.
- Greeting and welcoming guests in the lobby.
- Assist guests with check-in and check-out, room transfers, group arrivals.
- Answer questions and address complaints.
- Communicate guests' requests and complaints to the appropriate department.
- Answer all incoming calls and redirect them.
- Make reservations for guests.
- Up-Sell guest rooms and promote hotel amenities.
- Accept payments.
- Assist guests with inquiries and requests.
- Set up wake up calls, provide information about local attractions, restaurants and happenings in the hotel.
- Coordinate with Bell Staff and Concierge any quest inquiries.
- Communicate with hotel staff on the status of guest rooms and guest requests.
- Maintain a clean and neat front desk area.
- Oversee the distribution of incoming and outgoing mail.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and a name tag when working.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
- Meet and exceed guests' expectations by anticipating the services they might require.
- Managing the front desk during the overnight shift, primarily focusing on guest check-ins and check-outs, reviewing daily financial transactions, balancing accounts, and ensuring the accuracy of guest ledgers while also acting as a point of contact for late-night guest needs and addressing any issues that may arise during the night shift; essentially combining customer service with accounting duties.
- Reviewing and verifying daily transactions, balancing cash receipts, credit card charges, and room charges.
- Generating reports on daily revenue, occupancy rates, and other financial data.
Front Desk/Maintenance
Saks Fifth Avenue
Palm Beach Gardens, USA
12.2011 - 09.2016
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Perform opening and closing Front Desk procedures.
- Greeting and welcoming guests in the lobby.
- Assist guests with check-in and check-out, room transfers, group arrivals.
- Answer questions and address complaints.
- Communicate guests' requests and complaints to the appropriate department.
- Answer all incoming calls and redirect them.
- Make reservations for guests.
- Up-Sell guest rooms and promote hotel amenities.
- Accept payments.
- Assist guests with inquiries and requests.
- Set up wake up calls, provide information about local attractions, restaurants and happenings in the hotel.
- Coordinate with Bell Staff and Concierge any quest inquiries.
- Communicate with hotel staff on the status of guest rooms and guest requests.
- Maintain a clean and neat front desk area.
- Oversee the distribution of incoming and outgoing mail.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and a name tag when working.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
- Meet and exceed guests' expectations by anticipating the services they might require.
- In charge of maintenance is Maintaining electrical, HVAC, and plumbing systems.
- Cleaning rooms, restocking amenities, and fixing broken furniture.
- Maintaining phones, TVs, Wi-Fi, and computers, fix all problems including fix or change light bulbs, AC unit, Outlet, Switches Dishwasher, Disposal Garbage, Refrigerator job painting drywall repair or mud the walls.
- Maintenance is important for a hotel's reputation and safety, and can make or break a guest's experience.
- Preventive maintenance is key to extending the life of assets, saving money, and keeping guests safe.
- Corrective maintenance is another approach, where staff respond to problems as they arise.
Front Desk/Night Auditor
Hyatt House
Miami, USA
01.2007 - 11.2011
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Perform opening and closing Front Desk procedures.
- Greeting and welcoming guests in the lobby.
- Assist guests with check-in and check-out, room transfers, group arrivals.
- Answer questions and address complaints.
- Communicate guests' requests and complaints to the appropriate department.
- Answer all incoming calls and redirect them.
- Make reservations for guests.
- Up-Sell guest rooms and promote hotel amenities.
- Accept payments.
- Assist guests with inquiries and requests.
- Set up wake up calls, provide information about local attractions, restaurants and happenings in the hotel.
- Coordinate with Bell Staff and Concierge any quest inquiries.
- Communicate with hotel staff on the status of guest rooms and guest requests.
- Maintain a clean and neat front desk area.
- Oversee the distribution of incoming and outgoing mail.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and a name tag when working.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
- Meet and exceed guests' expectations by anticipating the services they might require.
- Managing the front desk during the overnight shift, primarily focusing on guest check-ins and check-outs, reviewing daily financial transactions, balancing accounts, and ensuring the accuracy of guest ledgers while also acting as a point of contact for late-night guest needs and addressing any issues that may arise during the night shift; essentially combining customer service with accounting duties.
- Reviewing and verifying daily transactions, balancing cash receipts, credit card charges, and room charges.
- Generating reports on daily revenue, occupancy rates, and other financial data.
Education
High School Diploma or GED - Accounting
Atlantic Southeastern Academy
Miami, FL 02.2007 - 08/2011
Skills
- Cleaning Experience
- Customer complaint resolution
- Technical Proficiency
- Stocking
- Face-to-face communication
- Microsoft Powerpoint
- Productivity software
- Property management
- Houseman
- Scheduling software
- Delivery driver experience
- Problem-solving
- Hotel and accommodations guest complaints handling
- Accounting and finance experience
- Mechanical knowledge
- Training & development
- Phone communication
- Guest relations
- POS
- Math
- Microsoft Office
- Front Desk
- OPERA
- Office Experience
- Electrical troubleshooting
- Computer operation
- Housekeeping
- Construction Experience
- Renovation
- Hospitality management
- Hotel management
- Maintenance
- Communication skills
- Accounting
- Bilingual language (Spanish & English)
- Night audit
- Retail math
- Microsoft Excel
- Word processing
- Customer support
- Cash register
- Plumbing
- Sales
- Customer service
- Cash handling
- Hospitality
- Grocery store
- Organizational skills
- Van driver
- Report writing
- Grammar Experience
- First aid
- Facilities maintenance
- Appointment scheduling
- Processing cash transactions
- Software troubleshooting
- Multi-line phone systems
- Spa services
- Male Attendant
Certification
Driver's License, 07/01/21, 08/01/29, Class E
Languages
- Spanish
- Multilingual, Fluent
- Spanish, Fluent
Timeline
Front Desk Agent/Maintenance
Super 8 by Wyndham
09.2016 - 01.2026
Front Desk/Maintenance
Saks Fifth Avenue
12.2011 - 09.2016
High School Diploma or GED - Accounting
Atlantic Southeastern Academy
02.2007 - 08/2011
Front Desk/Night Auditor
Hyatt House
01.2007 - 11.2011