Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ronny Arango Somonte

Riviera Beach,USA

Summary

Front Desk Experience. Hotel Maintenance Experience. Night Audit Experience. Cashier Experience. Customer Service Experience. Cleaning Service Experience. Retail Service Experience. I Have Experience at Synxis, Property Hub,Opera, PMS, OnQ Systems. Authorized To Work in the US for Any Employer. Willing to relocate: Anywhere Willing to relocate: Anywhere

Overview

19
19
years of professional experience
1
1
Certification

Work History

Front Desk Agent/Maintenance

Super 8 by Wyndham
North Palm Beach, USA
09.2016 - 01.2026
  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Perform opening and closing Front Desk procedures.
  • Greeting and welcoming guests in the lobby.
  • Assist guests with check-in and check-out, room transfers, group arrivals.
  • Answer questions and address complaints.
  • Communicate guests' requests and complaints to the appropriate department.
  • Answer all incoming calls and redirect them.
  • Make reservations for guests.
  • Up-Sell guest rooms and promote hotel amenities.
  • Accept payments.
  • Assist guests with inquiries and requests.
  • Set up wake up calls, provide information about local attractions, restaurants and happenings in the hotel.
  • Coordinate with Bell Staff and Concierge any quest inquiries.
  • Communicate with hotel staff on the status of guest rooms and guest requests.
  • Maintain a clean and neat front desk area.
  • Oversee the distribution of incoming and outgoing mail.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and a name tag when working.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
  • Meet and exceed guests' expectations by anticipating the services they might require.
  • Managing the front desk during the overnight shift, primarily focusing on guest check-ins and check-outs, reviewing daily financial transactions, balancing accounts, and ensuring the accuracy of guest ledgers while also acting as a point of contact for late-night guest needs and addressing any issues that may arise during the night shift; essentially combining customer service with accounting duties.
  • Reviewing and verifying daily transactions, balancing cash receipts, credit card charges, and room charges.
  • Generating reports on daily revenue, occupancy rates, and other financial data.

Front Desk/Maintenance

Saks Fifth Avenue
Palm Beach Gardens, USA
12.2011 - 09.2016
  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Perform opening and closing Front Desk procedures.
  • Greeting and welcoming guests in the lobby.
  • Assist guests with check-in and check-out, room transfers, group arrivals.
  • Answer questions and address complaints.
  • Communicate guests' requests and complaints to the appropriate department.
  • Answer all incoming calls and redirect them.
  • Make reservations for guests.
  • Up-Sell guest rooms and promote hotel amenities.
  • Accept payments.
  • Assist guests with inquiries and requests.
  • Set up wake up calls, provide information about local attractions, restaurants and happenings in the hotel.
  • Coordinate with Bell Staff and Concierge any quest inquiries.
  • Communicate with hotel staff on the status of guest rooms and guest requests.
  • Maintain a clean and neat front desk area.
  • Oversee the distribution of incoming and outgoing mail.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and a name tag when working.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
  • Meet and exceed guests' expectations by anticipating the services they might require.
  • In charge of maintenance is Maintaining electrical, HVAC, and plumbing systems.
  • Cleaning rooms, restocking amenities, and fixing broken furniture.
  • Maintaining phones, TVs, Wi-Fi, and computers, fix all problems including fix or change light bulbs, AC unit, Outlet, Switches Dishwasher, Disposal Garbage, Refrigerator job painting drywall repair or mud the walls.
  • Maintenance is important for a hotel's reputation and safety, and can make or break a guest's experience.
  • Preventive maintenance is key to extending the life of assets, saving money, and keeping guests safe.
  • Corrective maintenance is another approach, where staff respond to problems as they arise.

Front Desk/Night Auditor

Hyatt House
Miami, USA
01.2007 - 11.2011
  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Perform opening and closing Front Desk procedures.
  • Greeting and welcoming guests in the lobby.
  • Assist guests with check-in and check-out, room transfers, group arrivals.
  • Answer questions and address complaints.
  • Communicate guests' requests and complaints to the appropriate department.
  • Answer all incoming calls and redirect them.
  • Make reservations for guests.
  • Up-Sell guest rooms and promote hotel amenities.
  • Accept payments.
  • Assist guests with inquiries and requests.
  • Set up wake up calls, provide information about local attractions, restaurants and happenings in the hotel.
  • Coordinate with Bell Staff and Concierge any quest inquiries.
  • Communicate with hotel staff on the status of guest rooms and guest requests.
  • Maintain a clean and neat front desk area.
  • Oversee the distribution of incoming and outgoing mail.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and a name tag when working.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
  • Meet and exceed guests' expectations by anticipating the services they might require.
  • Managing the front desk during the overnight shift, primarily focusing on guest check-ins and check-outs, reviewing daily financial transactions, balancing accounts, and ensuring the accuracy of guest ledgers while also acting as a point of contact for late-night guest needs and addressing any issues that may arise during the night shift; essentially combining customer service with accounting duties.
  • Reviewing and verifying daily transactions, balancing cash receipts, credit card charges, and room charges.
  • Generating reports on daily revenue, occupancy rates, and other financial data.

Education

High School Diploma or GED - Accounting

Atlantic Southeastern Academy
Miami, FL
02.2007 - 08/2011

Skills

  • Cleaning Experience
  • Customer complaint resolution
  • Technical Proficiency
  • Stocking
  • Face-to-face communication
  • Microsoft Powerpoint
  • Productivity software
  • Property management
  • Houseman
  • Scheduling software
  • Delivery driver experience
  • Problem-solving
  • Hotel and accommodations guest complaints handling
  • Accounting and finance experience
  • Mechanical knowledge
  • Training & development
  • Phone communication
  • Guest relations
  • POS
  • Math
  • Microsoft Office
  • Front Desk
  • OPERA
  • Office Experience
  • Electrical troubleshooting
  • Computer operation
  • Housekeeping
  • Construction Experience
  • Renovation
  • Hospitality management
  • Hotel management
  • Maintenance
  • Communication skills
  • Accounting
  • Bilingual language (Spanish & English)
  • Night audit
  • Retail math
  • Microsoft Excel
  • Word processing
  • Customer support
  • Cash register
  • Plumbing
  • Sales
  • Customer service
  • Cash handling
  • Hospitality
  • Grocery store
  • Organizational skills
  • Van driver
  • Report writing
  • Grammar Experience
  • First aid
  • Facilities maintenance
  • Appointment scheduling
  • Processing cash transactions
  • Software troubleshooting
  • Multi-line phone systems
  • Spa services
  • Male Attendant

Certification

Driver's License, 07/01/21, 08/01/29, Class E

Languages

  • Spanish
  • Multilingual, Fluent
  • Spanish, Fluent

Timeline

Front Desk Agent/Maintenance

Super 8 by Wyndham
09.2016 - 01.2026

Front Desk/Maintenance

Saks Fifth Avenue
12.2011 - 09.2016

High School Diploma or GED - Accounting

Atlantic Southeastern Academy
02.2007 - 08/2011

Front Desk/Night Auditor

Hyatt House
01.2007 - 11.2011
Ronny Arango Somonte