Dorinda Hall
Bismarck
Summary
Hardworking and detail-oriented hospitality professional with 7 years of experience in guest services, front desk operations, and customer satisfaction. Proficient in managing guest reservations, handling cash transactions, and providing accurate information about hotel facilities and services. Possess a strong background in guest relations and experience in training new staff members. Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Front Desk Agent
Best Western
Bismarck, ND, US
07.2024 - Current
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Maintained a clean and organized front desk area at all times for efficient operations
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Trained new front desk agents on standard operating procedures and customer service best practices
Front Desk Agent
Ramada Limited
Bismarck, ND, US
01.2019 - 10.2022
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
Front Desk Agent
Holiday Inn
Bismarck ND
07 2021 - 11 2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Updated guest profiles with preferences and requests for personalized service in future stays.
Front Desk
Candlewood Suites
4400 Skyline Crossings
02 2023 - 07 2024
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Education
GED - General
Adult Learning Center
05.2025
Skills
- Cleaning Experience
- Microsoft Word
- Merchandising
- Guest services
- Auditing
- Night Audit
- Assistant Manager Experience
- Microsoft Outlook
- Catering
- Inventory Control
- Cash Handling
- Commercial Cleaning
- Host/Hostess
- Guest Relations Experience
- Serving Experience
- Retail Sales
- POS
- Laundry
- Front Desk
- Registration
- Social perceptiveness
- Reporting capabilities
- Registration processing
- File management
- Lobby auditing
- Corporate branding
- Housekeeping
- Hospitality service expertise
- Supply replenishment
- Automated telephone systems
- Word processing
- Room assignments
- Time management
Certification
Flagger Certification, 01/01/23, Present
Timeline
Front Desk Agent
Best Western
07.2024 - Current
Front Desk Agent
Ramada Limited
01.2019 - 10.2022
Front Desk Agent
Holiday Inn
07 2021 - 11 2021
Front Desk
Candlewood Suites
02 2023 - 07 2024
GED - General
Adult Learning Center