Taylor Jackson-Jones
Houston
Summary
Looking to bring excellent and consistent customer service experience in healthcare by being cheerful, and professional. As well as displaying competence in stressful situations.
Accommodating Patient Service Representative offers account management, data entry, and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Agent
MARRIOTT COURTYARD
Houston
11.2020 - Current
- Welcome customers and guests in a warm and friendly manner.
- Ascertains their purchasing needs.
- Provided help to customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Kept the front desk area clean.
- Assisted with breakfast by making coffee.
- Filed the necessary paperwork such as daily reports, alcohol log, and inventory.
- Achieved Employee of month
- I've received a bonus for getting the most membership enrollments
- I've increased sales by 30% bringing in new companies.
- I've gotten the highest scores in guest satisfactory.
Call Center Supervisor
ACT
Houston
03.2017 - 07.2020
- Supervised daily operations of call center staff to ensure high-quality service.
- Trained new employees on call protocols and customer service techniques.
- Monitored team performance metrics to identify areas for improvement.
- Developed training materials to enhance staff knowledge and skills.
- Facilitated team meetings to discuss challenges and share best practices.
- Resolved escalated customer issues efficiently and professionally.
- Monitored calls for quality assurance purposes.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Documented changes made within the department as part of continuous improvement efforts.
- Created incentives for employees who achieved high performance standards.
Home Health Care Aide
Privately hired by family
Houston
01.2015 - 01.2017
- Aided Ms.Evelyn with her medications
- Assisted her back and forth to the restroom
- Keep logs of her oxygen and pulse levels
- Made sure the area around her was clean
- Help her with her laundry
- Distributed her daily medication
- I've was able to get Ms.Evelyn up and moving on her bad days.
- I was able to get Ms.Evelyn to eat when she refused family members.
- I've established a great relationship and friendship with Ms.Evelyn.
Education
Associate's degree - Nursing
Houston Community College
Houston, TX 12.2025 - 03.2026
Skills
- CUSTOMER SERVICE
- TIME MANAGEMENT
- TEAM PLAYER
- Customer Support
- Customer Care
- Call Center CSR
- Auditing
- Night Audit
- Front Desk
- Guest Services
- Cash Handling
- Merchandising
- Cleaning Experience
- Pricing
- Data Entry
- Computer Skills
- Microsoft Outlook
- Microsoft Office
- Clerical Experience
- Phone Etiquette
- Upselling
- Microsoft Powerpoint
- Account management
- Leadership
- Mentoring
- Process improvement
- QuickBooks
- Negotiation
- Accounts Receivable
- Medical Office Experience
- Documentation review
- Customer service
- SharePoint
- Filing
- Windows
- Patient monitoring
- Hotel experience
- Guest relations
- Hospitality
- Analysis skills
- Time management
- Data entry
- Phone etiquette
- Microsoft Word
- Medication administration
Certification
- Security+, 08/01/22, Present, I am a level 1 security officer
- Driver's License, 11/01/21, 12/31/29
- CPR Certification
Assessments
- Call center customer service, 06/01/21, Proficient
- Security guard skills, 08/01/22, Proficient
- Customer focus & orientation, 08/01/22, Proficient
- Customer service, 06/01/21, Proficient
- Front desk agent (hotel), 05/01/23, Proficient
- Retail customer service, 07/01/23, Proficient
- Medical receptionist skills, 03/01/24, Proficient
- Delivery driver, 10/01/22, Proficient
Personal Information
- Willing To Relocate: Brazoria County, TX
- Authorized To Work: US for any employer
- Title: Customer Service Representative
Timeline
Associate's degree - Nursing
Houston Community College
12.2025 - 03.2026
Front Desk Agent
MARRIOTT COURTYARD
11.2020 - Current
Call Center Supervisor
ACT
03.2017 - 07.2020
Home Health Care Aide
Privately hired by family
01.2015 - 01.2017