Rosa Velez
Raleigh-Durhamn, NC ,NC
Summary
Banking and Mortgage Operations Professional with 10+ years of experience in retail banking, mortgage lending, collections, and cash management. Strong background in regulatory compliance, risk mitigation, portfolio oversight, and branch operations. Proven leader focused on operational efficiency, financial accuracy, and client relationship growth.
Overview
22
22
years of professional experience
Work History
Operations Supervisor
RDU Air Adventure
Raleigh-Durham, NC
05.2023 - 01.2026
- Oversee daily operations, cash controls, and compliance procedures.
- Supervise staff and ensure service excellence.
- Manage register reconciliation, inventory controls, and loss prevention.
Processing Teller
GardaWorld
Durham, NC
01.2023 - 03.2023
- Processed financial transactions efficiently and accurately, ensuring compliance with company policies.
- Managed cash handling procedures, reducing discrepancies through diligent monitoring and verification.
- Maintained up-to-date knowledge of banking regulations and security protocols to safeguard ass
- Maintained up-to-date knowledge of banking regulations and security protocols to safeguard assets.
- Contributed to a positive work atmosphere through effective communication and teamwork with colleagues.
Teller Service Specialist
People’s Bank
Raleigh-Durham, NC
03.2018 - 02.2020
- Processed customer transactions efficiently and accurately, ensuring compliance with banking policies.
- Assisted customers in navigating banking products and services, enhancing overall client satisfaction.
- Collaborated with team members to streamline service delivery and improve transaction turnaround times.
- Managed teller line operations and vault balancing.
- Conducted audits and ensured compliance with banking regulations.
- Cross-sold banking products to support branch growth.
Sales Associate Team Leader
I Beauty Supply
Raleigh, NC
06.2016 - 09.2017
- Led sales team to achieve monthly targets through effective training and performance management.
- Developed product knowledge sessions to enhance team expertise in beauty supply offerings.
- Implemented inventory management systems improving stock accuracy and reducing discrepancies.
- Analyzed sales trends to optimize product placement and promotional strategies in-store.
Collection Specialist / Mortgage Loan Officer
Santader Bank, PR
San Juan, PR
03.2004 - 12.2015
- Managed collections process, ensuring timely follow-up on overdue accounts.
- Developed strategies to reduce delinquency rates through proactive communication and payment arrangements.
- Analyzed customer account information, identifying trends to enhance collection efforts and improve recovery rates.
- Collaborated with cross-functional teams to streamline processes and optimize workflow efficiency in collections operations.
- Managed delinquent mortgage portfolios and collection strategies.
- Originated Conventional, FHA, VA, and refinance loans.
- Reviewed borrower financial documentation and submitted loan packages to underwriting.
- Prepared monthly performance and risk reports.
Education
Master of Science - Human Resources Management
Pontificial Catholic University of PR
Arecibo, PR 07-2005
Bachelor of Science - Business Administration And Management
Pontificial Catholic University of PR
Arecibo, PR 06-1997
Skills
- Banking Operations & Cash Management
- Mortgage Loan Origination
- Regulatory Compliance & Risk Control
- Portfolio & Collections Management
- Vault & Transaction Oversight
- Team Supervision & Staff Coordination
- Financial Analysis & Reporting
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
RDU Air Adventure
05.2023 - 01.2026
Processing Teller
GardaWorld
01.2023 - 03.2023
Teller Service Specialist
People’s Bank
03.2018 - 02.2020
Sales Associate Team Leader
I Beauty Supply
06.2016 - 09.2017
Collection Specialist / Mortgage Loan Officer
Santader Bank, PR
03.2004 - 12.2015
Master of Science - Human Resources Management
Pontificial Catholic University of PR
Bachelor of Science - Business Administration And Management
Pontificial Catholic University of PR