Rosa Veronica Lucatero
Summary
Results-oriented professional with extensive experience in dental office management and client relations. Demonstrated expertise in dental billing management and a proven track record in patient prospecting, service demonstrations, and delivering exceptional customer service. Proficient in various medical office software such as Curve Dental, Patterson, EagleSoft, Epic, QSI, and Dexis. Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) and payroll systems (Ulti-Pro). Recognized for exceptional multitasking abilities and successful management of complex projects. Implements effective strategies to improve office performance. Highly regarded for stability, self-direction, and active community involvement. Bilingual in Spanish and English languages.
Overview
26
26
years of professional experience
Work History
Operations Manager
Smiline Dental
07.2022 - Current
- Managed and develop systems for two dental offices, to assist with the organization and development of each office.
- Coach and develop teams in each office to comply with office daily operations, HIPPA training, creating supply budgets, training and mentoring .oversee daily , weekly and monthly patient schedules as well as insuring the offices readiness to see and treat patients on their respective times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Executed all treatment authorizations with patient dental insurances , attachments, documentation in conjunction with dentist to insure patients had the care and the treatment recommended.
- conducted morning huddles to insure the team was aware of patients needs as well as daily goals and budgets.
- Executed business development strategies like cold calling and direct mail, effectively addressing patient needs
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Insurance biller , review and audit claims before billing, posting , tracing, updating any missing claim information, attachments, auditing EOB's for accuracy handle any denials and process any appeals in conjunction with owner dentist.
- Provided recommendations on dental procedures and financing, improving patient decision-making
- Developed and maintained relationships with external vendors and suppliers.
- Acted as a liaison, ensuring high-quality patient service and follow-up
- main point of contact for any new software or clinical software updates and training.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Operations Manager
Pacific Dental Services
04.2017 - 07.2022
- oversee daily , weekly and monthly patient schedules as well as insuring the offices readiness to see and treat patients on their respective times.
- Executed all treatment authorizations with patient dental insurances , attachments, documentation in conjunction with dentist to insure patients had the care and the treatment recommended.
- conducted morning huddles to insure the team was aware of patients needs as well as daily goals and budgets.
- responsible for all staff training meetings, monthly, quarterly and yearly
- Executed business development strategies like cold calling and direct mail, effectively addressing patient needs
- Insurance biller , review and audit claims before billing, posting , tracing, updating any missing claim information, attachments, auditing EOB's for accuracy handle any denials and process any appeals in conjunction with owner dentist.
- Provided recommendations on dental procedures and financing, improving patient decision-making
- Acted as a liaison, ensuring high-quality patient service and follow-up
- main point of contact for any new software or clinical software updates and training.
Operations Manager
Monarch Dental
10.2016 - 04.2017
- oversee daily , weekly and monthly patient schedules as well as insuring the offices readiness to see and treat patients on their respective times.
- Executed all treatment authorizations with patient dental insurances , attachments, documentation in conjunction with dentist to insure patients had the care and the treatment recommended.
- conducted morning huddles to insure the team was aware of patients needs as well as daily goals and budgets.
- Executed business development strategies like cold calling and direct mail, effectively addressing patient needs
- Insurance biller , review and audit claims before billing, posting , tracing, updating any missing claim information, attachments, auditing EOB's for accuracy handle any denials and process any appeals in conjunction with owner dentist.
- Provided recommendations on dental procedures and financing, improving patient decision-making
- Acted as a liaison, ensuring high-quality patient service and follow-up
- main point of contact for any new software or clinical software updates and training.
District Manager
Smile Brands! Northern California
01.1999 - 08.2005
- led a team of 75+ members including office managers, clinical support , dental hygienist and dentists.
- Managed P&L for eight dental offices, conducting budget reviews and optimizing financial performance and results .
- Coach and develop teams in each office to comply with office daily operations, HIPPA training, creating supply budgets, training and mentoring .
- Recruited and mentored up to 75 staff members, including managers and dental professionals
- Conducted staff training on treatment acceptance, billing, and maximizing dental benefits
- Led efforts to enhance collections and reduce bad debt as Bad Debt Captain
- Handled accounts receivable, payable, and payroll processing with precision
- Represented the practice in community events, reinforcing commitment to local involvement
- Developed strategic plans to reduce costs and increase revenue
- Oversaw office renovations and expansions, ensuring projects stayed on budget
Education
English, Business
Riverside Community College
Real Estate Education
Kaplan University
Various courses and workshops in sales and customer service
Skills
- Business Development
- Patient Management
- Financial Management
- Strategic Planning
- Project Management
- Staff Management
Qualifications Summary
Results-oriented professional with extensive experience in medical office management and client relations. Expert in patient prospecting, service demonstrations, and delivering exceptional customer service. Proficient in medical office software (Epic, QSI, Dexis) and Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), as well as payroll systems (Ulti-Pro). Proven ability to multitask, manage complex projects, and implement strategies to improve office performance. Recognized for stability, self-direction, and strong community involvement.
Employment Chronology
- Operations Manager, Smiline Dental, 07/22, Current
- Operations Manager, Pacific Dental Services, 04/17, 07/22
- Operations Manager, Monarch Dental, 10/06, 04/17
- District Manager, Smile Brands! Northern California, 01/99, 08/05
Languages
Spanish
English
Timeline
Operations Manager
Smiline Dental
07.2022 - Current
Operations Manager
Pacific Dental Services
04.2017 - 07.2022
Operations Manager
Monarch Dental
10.2016 - 04.2017
District Manager
Smile Brands! Northern California
01.1999 - 08.2005
Real Estate Education
Kaplan University
Various courses and workshops in sales and customer service
English, Business
Riverside Community College
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