ROSA VILLASENOR CORONA
Cincinnati
Summary
Bilingual professional with a proven track record, excelling in patient advocacy and communication. Known for exceptional customer service and strong multitasking abilities, I effectively navigated complex Medicaid processes, ensuring timely assistance and support for patients, while maintaining meticulous records.
Overview
12
12
years of professional experience
Work History
Bilingual Medicaid Eligibility Advocate
Aquarius/UC Health
09.2024 - 12.2025
- Screened patients in house to determine eligibility for financial assistance and Medicaid.
- Obtained all pertinent information relevant to the selected program.
- Served as patients advocate with matters pertaining to Medicaid and financial assistance.
- Communicated with county case workers to address questions and all other aspects of the application process.
- Maintained close contact with patients to address concerns and provide additional information or updates about pending applications.
- Updated patient records when new verifications are received, or applications are approved/denied.
- Filed for and attended state hearings when necessary.
Medical Front Desk
Beacon Orthopaedics
Cincinnati
02.2023 - 08.2024
- Greeted patients upon arrival.
- Checked in patients in a timely manner for scheduled appointments.
- Verified insurance information.
- Scheduled future appointments.as needed.
- Schedule future appointments.
- Performed a variety of front desk tasks.
Bilingual Carrier Contract Operations Associate
Total Quality Logistics
Cincinnati
10.2014 - 11.2022
- Processed international customer contracts.
- Processed requests from the sales team such as insurance updates, authority inquiries and creating new accounts.
- Communicated time sensitive information to sales team and agents in different departments.
- Assisted customers with needs such as booking loads, payments and updating information in the company’s system.
- Assisted sales department with performing tasks such as booking loads, making inbound and outbound check calls and communicating with customers via phone, text messages and email.
- Assisted Web Team with calls and handling emails.
Independent Contractor (Spanish Interpreter)
Affordable Language Services
Cincinnati
06.2014 - 10.2014
- Followed ethical codes that protect the confidentiality of information.
- Compiled terminology and information to be used as a medical interpreter.
- Provided oral communication between patient and medical staff.
Education
High School Diploma -
HOPE HIGH SCHOOL
Providence, RI05.2006
Skills
- Fluent in Spanish
- Team player
- Excellent communication skills
- Reliable
- Hardworking
- Strong desire to learn
- Ability to multitask
- Customer service experience
- Time management
- Computer literacy
References
References available upon request.
Timeline
Bilingual Medicaid Eligibility Advocate
Aquarius/UC Health
09.2024 - 12.2025
Medical Front Desk
Beacon Orthopaedics
02.2023 - 08.2024
Bilingual Carrier Contract Operations Associate
Total Quality Logistics
10.2014 - 11.2022
Independent Contractor (Spanish Interpreter)
Affordable Language Services
06.2014 - 10.2014
High School Diploma -
HOPE HIGH SCHOOL