Rosa Villaseñor-Vazquez
Minneapolis,MN
Summary
Dedicated medical receptionist with two years of experience in fast-paced medical environments.
Seeking new opportunities to leverage customer service expertise and medical administrative skills in a growing healthcare facility.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Park Nicollet
Saint Louis Park, MN, US
10.2022 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Sales Associate
Target
Edina, MN, US
03.2021 - 10.2022
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
Warehouse Lead
DSW Shoe Warehouse
Eden Prairie, MN, US
10.2019 - 02.2021
- Loaded and unloaded trailers with care and efficiency.
- Used computer and company software to enter shipment and inventory records.
- Staged and sorted products for loading.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Palletized boxes to streamline movement and shipment.
- Company inventory by maintaining and organizing storage areas.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Sorted and staged parts in racks or other designated areas.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to sales floor.
Sales Associate
Once upon a child
Saint Louis Park, MN, US
04.2019 - 03.2020
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Selling Supervisor
Victoria Secret
Edina, MN, US
11.2015 - 03.2019
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Processed cash, credit and check transactions with POS system and cash register.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Identified opportunities to enhance sales and team performance while controlling shrink and retaining customers.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Completed performance reviews and assisted team with feedback resulting in improved performance.
- Checked sales floor to verify availability of properly merchandised inventory for sale.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Cashier/Sandwich Preparer
Lus sandwich
Minneapolis, MN, US
01.2012 - 01.2013
- Serving and greeting guest
- Learn time management between making sandwiches and good communication with customers
- Organize all that is needed for a busy day and for the next shift
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Operated cash register, collected payments and provided accurate change.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Cashier
Shaung Hur Supermarket
Minneapolis, MN, US
01.2011 - 01.2012
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items.
- Answered customer quests, provided store information and escorted to desired store areas.
Education
High school -
Broadway High school
Skills
- Product packaging
- Sales operations
- Warehouse functions
- Compelling leadership skills
- Bilingual
- Mentoring and training
- Fast learning
- Employee Team Supervision
- Basic computer skills
- Energetic
- Reliable
- Strong communication
- Medical Scheduling
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Receptionist
Park Nicollet
10.2022 - Current
Sales Associate
Target
03.2021 - 10.2022
Warehouse Lead
DSW Shoe Warehouse
10.2019 - 02.2021
Sales Associate
Once upon a child
04.2019 - 03.2020
Selling Supervisor
Victoria Secret
11.2015 - 03.2019
Cashier/Sandwich Preparer
Lus sandwich
01.2012 - 01.2013
Cashier
Shaung Hur Supermarket
01.2011 - 01.2012
High school -
Broadway High school