Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROSA WILSON

Shreveport,LA

Summary

Skilled Mental Health Technician with degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Dedicated [CAREGIV ER] with impressive mental health expertise and HEALTHCARE certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Ocean Louisiana Behavioral
Shreveport, LA
04.2021 - 04.2022
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu
  • Provided excellent service to patients through personable communication
  • Led individual and group therapy sessions to promote patient wellness and independence
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.

Residential Trainer

Volunteers of America
Shreveport Shreveport, LA
06.2020 - 04.2021
  • Prepared patients for self-management and decision-making responsibilities
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Established long and short-term goals for therapeutic services to encourage patient progress. managed over 50 customers calls per day

DSW Worker

Care at Home of NWLA
Shreveport, LA
06.2017 - 03.2020
  • Transported clients to and from community gatherings and scheduled appointments
  • Created client agendas and monitored activity to promote efficient follow through
  • Assisted clients with meeting individual support plan goals, daily living skills, vocational training and medication management.
  • Transported and accompanied clients to therapy and doctor appointments
  • Stimulated clients during in-house activities by conducting therapeutic exercises such as recreational games, physical exercises and occupational arts and crafts
  • Assisted clients per with bathing, dressing, grooming and eating

Receptionist

Warren Multi Medical Clinic
Shreveport, LA
07.2016 - 10.2016
  • Sorted incoming mail and directed to correct personnel each day
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls using multi-line telephone system
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily
  • Processed payments and updated accounts to reflect balance changes
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Answered [Number] calls per day and directed calls to appropriate individual
  • Updated databases and spreadsheets to promote access to information
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Managed multiple tasks and met time-sensitive deadlines
  • Confirmed appointments, communicated with clients and updated client records
  • Scheduled and confirmed appointments and meetings for senior management team
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Caregiver

Care at Home of NWLA
Shreveport, LA
11.2012 - 03.2016
  • DSW
  • Provided companionship for client , transported client to doctor's appointments, grocery shopping etc
  • Answered calls prepared meals
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Worked flexible hours across night, weekend and holiday shifts
  • Maintained excellent attendance record, consistently arriving to work on time
  • Participated in team-building activities to enhance working relationships
  • Carried out day-to-day duties accurately and efficiently
  • Successfully maintained clean, valid driver's license and access to reliable transportation
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Determined specific needs and provided most appropriate level of services for patient well-being.

Caregiver

Home Instead
Shreveport, LA
05.2011 - 07.2012
  • Maintained clean and well-organized environment for client happiness and safety
  • Followed care plan and directions to administer medications
  • Laundered clothing and bedding to prevent infection
  • Drove clients to shop for groceries, attend doctor appointments and run errands
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
  • Assisted with meal planning to meet nutritional plans
  • Monitored vital signs and medication use, documenting variances and concerning responses.

Education

Bachelor of Science - Criminal Justice

Remington College
Shreveport, LA
01.2019

Associate of Science - Criminal Justice

Remington College
Shreveport, LA
05.2017

Skills

  • Admitting and Discharging
  • Critical Thinking
  • Crisis Management
  • Charting and Clinical Documentation
  • HIPAA

Certification

2year CPR BSL

Timeline

Mental Health Technician

Ocean Louisiana Behavioral
04.2021 - 04.2022

Residential Trainer

Volunteers of America
06.2020 - 04.2021

DSW Worker

Care at Home of NWLA
06.2017 - 03.2020

Receptionist

Warren Multi Medical Clinic
07.2016 - 10.2016

Caregiver

Care at Home of NWLA
11.2012 - 03.2016

Caregiver

Home Instead
05.2011 - 07.2012

Bachelor of Science - Criminal Justice

Remington College

Associate of Science - Criminal Justice

Remington College

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