ROSA WURGLER
Springfield,MO
Summary
As a professional, I am ethical and customer-oriented in all that I achieve. I provide quality work and results, focusing on team building, innovation, and adaptability to changes and trends in business. My goal is to provide the best customer experience and to exemplify the organization's standards.
Overview
24
24
years of professional experience
Work History
General Manager
The Jackson Grille
05.2023 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Household Manager
Jason and Molly Cassidy
01.2015 - 01.2020
- Managed A-list celebrity households and implemented best practices for general housekeeping duties, including cleaning, child care, pet care, shopping and other errands, organization and storage, event set-up, oversight of contractor repairs, transportation, and meal preparation
Front of House Leader, Senior Server
Buffalo's Café
01.2013 - 01.2015
- Managed and implemented best practices for front of house and back of house roles and responsibilities, including staff training, team efficiency, menus, inventory, scheduling, reconciling gross/net sales, and marketing
Assistant Manager, Senior Server
Papa's Place BBQ
01.2011 - 01.2013
- Managed and implemented best practices for front of house and back of house roles and responsibilities, including staff training, team efficiency, menus, inventory, scheduling, reconciling gross/net sales, and marketing
Household and Event Manager
LBR Entertaining
01.2009 - 01.2011
- Managed A-list celebrity households and implemented best practices for general housekeeping duties, including cleaning, child care, pet care, shopping and other errands, organization and storage, event set-up, oversight of contractor repairs, transportation, and meal preparation
Operations Manager
Video Liquidators
01.2004 - 01.2008
- Managed and implemented best practices for all areas of retail video store, including talent recruitment and development, scheduling, inventory control, bank deposits, formative and corrective feedback, disciplinary action, reporting for Central Office
Team Leader/Manager in Training, Lead Server
Olive Garden
01.2000 - 01.2004
- Managed and implemented best practices for front of house and back of house roles and responsibilities, including staff training, team efficiency, menus, inventory, scheduling, reconciling gross/net sales, and marketing
Skills
- Bilingual: Spanish/English
- Team Development
- Team Management
- Customer Service
- Creative Problem-Solving
- Planning and Implementation
- Business Acumen and Analysis
- Initiative / Self-Starter
- Positive "Can-do" Attitude
- Excellence under Pressure
- Streamlining / Organization
- Discretion and Confidentiality
- Training and coaching
- Relationship building
Timeline
General Manager
The Jackson Grille
05.2023 - 06.2024
Household Manager
Jason and Molly Cassidy
01.2015 - 01.2020
Front of House Leader, Senior Server
Buffalo's Café
01.2013 - 01.2015
Assistant Manager, Senior Server
Papa's Place BBQ
01.2011 - 01.2013
Household and Event Manager
LBR Entertaining
01.2009 - 01.2011
Operations Manager
Video Liquidators
01.2004 - 01.2008
Team Leader/Manager in Training, Lead Server
Olive Garden
01.2000 - 01.2004
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