Rosa Zacarias
Fontana,CA
Summary
Driven professional with a proven track record at Riverside University Health System Medical Center, adept in debt recovery and demonstrating exceptional problem-solving abilities. Renowned for reliability and professionalism, excelling in fast-paced environments. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Experienced with patient registration and administrative duties, ensuring smooth and efficient operations. Utilizes strong communication and problem-solving skills to enhance patient experiences and resolve issues promptly. Knowledge of healthcare software and compliance standards, ensuring data integrity and confidentiality. Hardworking Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones, collecting payments and transmitting medical records. Looking for a new role with the chance for advancement. Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and coding systems.
Overview
21
21
years of professional experience
Work History
Admission & Collections Clerk
Riverside University Health System Medical Center
03.2020 - Current
- Improved collections efficiency by promptly contacting delinquent customers and negotiating payment arrangements.
- Remained current on industry regulations and compliance requirements, effectively applying this knowledge to daily tasks within the role.
- Maintained accurate customer records, updating contact information and account details as needed.
- Facilitated communication between various internal departments regarding outstanding invoices, resulting in a more cohesive approach towards debt recovery.
- Collected on delinquent accounts to reduce overdue balances.
- Enrolled patients in programs, Medical programs ( Hospital presumptive enrollment, CHDP,CPE) Family Pact program, Every Woman Counts, SFDP (discount program)
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Assisted in the development of departmental training materials, supporting ongoing skill development for new hires and peers alike.
- Documented customer payment interactions and account statuses for future reference.
- Researched billing errors and discrepancies to initiate corrective action.
Universal Banker
US Bank NA
08.2004 - 03.2020
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Registration Clerk
Pinnacle
10.2014 - 11.2015
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
Education
High School Diploma -
Fontana High School
Fontana, CASkills
Banking knowledge
Debt recovery
Microsoft Office
Payment Processing
Client Relations
Customer research
Payment Acceptance
Account Management
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Updating Customer Accounts
Reliability
Self Motivation
Financial Documentation
Call center experience
Multitasking Abilities
Documentation and recordkeeping
ICD 10 Knowledge
EMR System
PM160
Timeline
Admission & Collections Clerk
Riverside University Health System Medical Center
03.2020 - Current
Registration Clerk
Pinnacle
10.2014 - 11.2015
Universal Banker
US Bank NA
08.2004 - 03.2020
High School Diploma -
Fontana High School
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