Elizabeth Betancourt
Riverside
Summary
Experienced professional specializing in employee training and leadership development. Skilled in operational coordination and team success facilitation through effective communication and problem-solving strategies. Dedicated to enhancing organizational effectiveness and achieving positive results.
Overview
19
19
years of professional experience
Work History
Eligibility Specialist III (Lead)
Riverside University Health System Medical Center
Moreno Valley, California
08.2025 - Current
- Provided training and guidance to new employees on policies and procedures.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Coordinated staff schedules to ensure adequate coverage and support.
- Led daily team meetings to discuss progress and address challenges.
- Collaborated with management to develop strategies for operational improvements.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Coordinated with other departments to ensure efficient workflow across the organization.
- Managed daily operations, ensuring efficient workflow and productivity.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Eligibility Specialist II
Riverside University Health System Medical Center
Moreno Valley, California
02.2025 - 08.2025
- Reviewed documentation to ensure compliance with state and federal regulations.
- Assessed patient eligibility for services and programs at Riverside University Health System.
- Processed client applications in accordance with established guidelines.
- Analyzed financial information provided by applicants to verify income levels.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Eligibility Specialist I
Riverside University Health System Medical Center
Moreno Valley, California
06.2024 - 02.2025
- Evaluated patient eligibility for various health programs and services.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Reviewed applications to verify client information and resolve discrepancies.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
Eligibility Specialist Trainee
Riverside University Health System Medical Center
Moreno Valley, California
09.2023 - 06.2024
- Assisted clients with completing forms required for processing applications.
- Explained reasons behind application denials and recommended further action.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
Purchasing Assistant
Merrick Engineering
Corona , CA
01.2008 - 03.2013
- Managed purchase orders and tracked inventory levels for optimal stock management.
- Assisted in vendor selection by evaluating supplier performance and reliability.
- Collaborated with engineering teams to understand material specifications and requirements.
- Communicated effectively with internal departments to fulfill purchasing needs promptly.
- Developed and maintained strong relationships with key vendors for streamlined operations.
- Coordinated with suppliers to resolve performance related issues.
- Maintained records of all purchases, pricing, and other important data.
- Worked closely with Accounts Payable department to resolve invoice discrepancies.
- Monitored stock levels to ensure sufficient supplies were available at all times.
- Participated in team meetings to discuss ways of optimizing supply chain operations.
- Negotiated prices and terms with vendors to secure favorable deals.
- Identified discrepancies between purchase orders, invoices and delivered items.
- Coordinated shipping schedules between vendors and customers as necessary.
Receptionist
Merrick Engineering
Corona, California
01.2007 - 01.2008
- Greeted and assisted clients, creating a welcoming environment.
- Managed incoming calls and routed inquiries to appropriate departments.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Maintained office supplies inventory, ordering as necessary for operations.
- Coordinated conference room bookings for meetings and client presentations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Education
High School Diploma -
Arlington High School
Riverside, CA05-2004
Skills
- Employee training
- Performance monitoring
- Leadership support
- Problem resolution
- Time management
- Telephone etiquette
- Documentation and reporting
- Effective communication skills
- Documentation and paperwork
- Confidentiality
- Problem-solving
- Customer service
- Decision-making
Languages
Spanish
Native/ Bilingual
Timeline
Eligibility Specialist III (Lead)
Riverside University Health System Medical Center
08.2025 - Current
Eligibility Specialist II
Riverside University Health System Medical Center
02.2025 - 08.2025
Eligibility Specialist I
Riverside University Health System Medical Center
06.2024 - 02.2025
Eligibility Specialist Trainee
Riverside University Health System Medical Center
09.2023 - 06.2024
Purchasing Assistant
Merrick Engineering
01.2008 - 03.2013
Receptionist
Merrick Engineering
01.2007 - 01.2008
High School Diploma -
Arlington High School