Rosa Zuniga
Arlington,TX
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Compassionate Caregiver possesses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, weekends and evenings.
Overview
16
16
years of professional experience
Work History
Senior Caregiver
Personal
04.2020 - Current
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Front Desk Receptionist
Clarion Inn
01.2018 - 02.2019
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Managed lost and found items to assist guests with retrieving belongings.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Monitored staff performance and provided feedback and guidance.
- Monitored hotel's budget and financial records.
Restaurant Host
Uncle Julios
11.2014 - 10.2015
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
- Promoted business loyalty by fostering positive customer relationships.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Restaurant Hostess
Mi Dia From Scratch
03.2014 - 02.2015
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Receptionist Assistant
Universidad Peruana Union
01.2007 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
Education
Certificate - Elderly Caregiver
Aprende Institute
95 Merrick Way Suite 300, Coral Gables, FL 01.2022
Certificate - Food And Nutrition
Aprende Institute
95 Merrick Way Suite 300, Coral Gables, FL 01.2022
No Degree - English As A Second Language
North Lake College
04.2013
English - English
ICPNA
LIMA - PERU01.2004
Phsicology - Psicology
Universidad Peruana Union
Lima - Peru 01.2002
Skills
- Problem Identification
- Disease Control
- Clean Living Spaces
- High Net Worth Individuals Marketing
- Spreadsheet Tracking
- Personal Care Assistance
- Medication Side Effect Knowledge
- Mobility Support
- First Aid and Safety
- Household Tasks
- Attentive to People
- Laptop and Tablet Operation
- Status Updates
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
English
Professional Working
Timeline
Senior Caregiver
Personal
04.2020 - Current
Front Desk Receptionist
Clarion Inn
01.2018 - 02.2019
Restaurant Host
Uncle Julios
11.2014 - 10.2015
Restaurant Hostess
Mi Dia From Scratch
03.2014 - 02.2015
Receptionist Assistant
Universidad Peruana Union
01.2007 - 01.2008
Certificate - Elderly Caregiver
Aprende Institute
Certificate - Food And Nutrition
Aprende Institute
No Degree - English As A Second Language
North Lake College
English - English
ICPNA
Phsicology - Psicology
Universidad Peruana Union
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