Rosabella Chan
Portland,OR
Summary
Dynamic receptionist and client service specialist adept at managing high-volume interactions in fast-paced environments. Known for establishing trust swiftly and enhancing client experiences through compassionate support and effective communication. Maintains confidentiality while ensuring smooth operations and organized schedules.
Overview
10
10
years of professional experience
Work History
Legal Receptionist / Client Intake Specialist
Kivel & Howard LLP
Portland, OR
03.2026 - Current
- Served as the primary contact for prospective clients in need of legal services.
- Managed high volume of incoming calls, delivering compassionate, professional customer service to enhance client experience.
- De-escalated concerns and answered questions, guiding clients through intake process with confidence and care.
- Gathered detailed client information and scheduled consultations with attorneys to ensure timely legal support.
- Coordinate with attorneys and staff to keep schedules organized and clients informed.
- Maintain accurate records and ensure confidential information is handled with discretion.
Front Desk Receptionist
Jumbo's Pickleball
Portland, OR
10.2024 - 03.2026
- Managed front desk operations, answered multi-line phones, assisted customers with reservations and addressed inquiries to enhance guest experience.
- Balanced in-person customer service with administrative duties to ensure smooth operations during each shift.
- Created a welcoming first impression for members and guests in a busy recreational facility.
- Processed transactions accurately while maintaining an organized and professional reception area.
- Established strong relationships with regular members through consistent, friendly service, fostering a welcoming community.
Teacher's Assistant
Various Schools
Portland, OR
01.2022 - 06.2024
- Facilitated organized, structured learning environments for teachers and school staff.
- Communicated effectively with students, parents, and staff while fostering positive relationships.
- Streamlined classroom organization and documentation, enhancing daily administrative efficiency.
- Responded promptly to changing classroom needs, demonstrating patience, professionalism, and flexibility.
Family Care Coordinator
01.2017 - 01.2023
- Coordinated family schedules, medical appointments, transportation, budgeting, and daily logistics to ensure seamless care and support.
- Advocated for family members by effectively communicating with healthcare providers, schools, and community resources to secure necessary services.
- Managed confidential medical, educational, and financial information with a focus on protecting privacy and ensuring accuracy.
- Balanced multiple competing priorities while remaining calm in high-pressure situations.
- Developed exceptional organizational, problem-solving, and communication skills through years of coordinating complex family needs.
Education
Associate Degree Coursework -
Portland Community College
Portland, ORCoursework - Sociology
Portland State University
Portland, ORHigh School Diploma -
Grant High School
Portland, ORSkills
- Legal Client Intake
- Appointment scheduling
- Client relations
- Administrative Support
- Data management
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Time management
- Problem Solving
- Conflict Resolution
- Confidential Information Handling
- Interdepartmental Coordination
- Fast-paced multitasking
- Adaptability
- Communication skills
- Interpersonal skills
Timeline
Legal Receptionist / Client Intake Specialist
Kivel & Howard LLP
03.2026 - Current
Front Desk Receptionist
Jumbo's Pickleball
10.2024 - 03.2026
Teacher's Assistant
Various Schools
01.2022 - 06.2024
Family Care Coordinator
01.2017 - 01.2023
Associate Degree Coursework -
Portland Community College
Coursework - Sociology
Portland State University
High School Diploma -
Grant High School