Rosabelle Rico
Chesterfield,VA
Summary
Efficient employee well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced in providing quality service and customer satisfaction with strong work ethic and social skills.
Overview
3
3
years of professional experience
Work History
Team Member and Certified Trainer
CAVA
06.2022 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed customer service skills and strong communicative competence
Assistant Manager
Queen Bee & Company
01.2021 - 12.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Helped with planning schedules and organizing customer reservations.
Receptionist
Alicia's Salon & Day Spa Inc
05.2020 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Education
High School Diploma -
Cosby High School
Midlothian, VA05.2022
Skills
- Cooperative Relationships
- Customer Service
- Guest Satisfaction
- Clear Communication
- Attention to Detail
- Willingness to Learn
- Station Preparation
- Area and Facility Cleaning
Interests
I frequently go to the gym. I've started weightlifting in the past several months as well as indoor rock climbing at Peak Experiences in downtown Richmond. Creating a routine and schedule for the gym has helped me develop better discipline as well as set healthy goals for myself. Rock climbing, specifically bouldering, has strengthened my problem solving and team building skills.
Timeline
Team Member and Certified Trainer
CAVA
06.2022 - Current
Assistant Manager
Queen Bee & Company
01.2021 - 12.2022
Receptionist
Alicia's Salon & Day Spa Inc
05.2020 - 06.2020
High School Diploma -
Cosby High School