Hilery Raya
Las Vegas,NV
Summary
Devoted and diligent worker who is tech-savvy and familiar with an office setting. Ensures that work is done properly and efficiently. Fast learner who stays on task and is courteous to others. Works well alone as well as with others.
Overview
16
16
years of professional experience
Work History
Information Systems Help Desk Specialist
Clark County School District, CCSD
Las Vegas, NV
07.2022 - Current
- Provide technical assistance and support for incoming queries related to computer systems, software and hardware.
- Maintain accurate reporting of user interaction in enterprise-level ticket tracking systems, such as CA Service Desk software.
- Analyze and solve day-to-day problems reported by users; use various applications to analyze and solve problems.
- Resolve user issues in a timely manner.
- Perform problem analysis and problem resolution tracking.
- Generate reports on help desk activities for management review purposes.
- Respond promptly to customer (staff and parents) inquiries through email or phone calls.
- Maintain composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Process incoming computer access requests, districtwide, from users requiring access to central systems. Screen and monitor for appropriate access requests.
- Analyze and evaluate support requests for recurring problems; make recommendations, take corrective action, or seek assistance from systems programmers.
- Continuously verify the department's website and make recommendations where necessary.
- Participate in team projects that enhance the quality and efficiency of support.
- Clark County School District systems used daily/regularly: Infinite Campus, Easytrac, CA Service Desk, Education Center, and WordPress.
Information Processor
Clark County School District, CCSD
Las Vegas, NV
4/22/21 - 07.2022
- Perform complex work on microcomputer, word processor, and auxiliary support equipment involving a high degree of skill in complex procedures, formats, and machine operation.
- Assist with receiving, distributing, and controlling input to information processing operation, such as the Enterprise Learning Management System (EMS).
- Keyboard input and play back final output from a variety of assignments of draft copy, typing, and composition using a variety of source documents and detailed instruction.
- Serve as a liaison with departmental users regarding quality or timelines of information processing operation pointing out irregularities and requesting and coordinating needed information to see that objectives are being met.
- Perform problem analysis and problem resolution tracking.
- Perform security administration by resetting passwords and by creating, modifying, and disabling user accounts for network operating systems and software applications, such as Easytrac.
- Work with department functional staff to modify, test, and implement application changes required for system functionality.
- Provide systems and program test activities and assists in conducting programs and systems testing, such as Infinite Campus.
- Participate in team projects that enhance the quality or efficiency of support.
- Assist and/or train designated personnel in the proper use of equipment and software applications.
- Learn to use new computer programs, equipment, and procedures for specific applications.
- Edit and proofread all work prior to distribution.
- Maintain accurate reporting of user interaction in enterprise-level ticket tracking systems, such as CA Service Desk.
Buyer’s Agent
Noe Raya
Las Vegas, NV
06.2019 - Current
- Coordinated appointments with prospective buyers to showcase houses and plots
- Showed residential properties and explained features, value and benefits of available homes
- Answered phonecalls and emails from potential and existing customers
- Wrote contract documents, purchase agreements and closing statements
- Maintained database of prospective customers
Real Estate Assistant
Noe Raya
Las Vegas, NV
05.2016 - 04.2019
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Monitored office supply use and stock levels, placing replenishment orders as needed
- Tracked expenses and documented records using Quickbooks
Personal Assistant/ Administrative Assistant
Noe Raya
Las Vegas, NV
06.2008 - 04.2016
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Typed documents, updated websites and compiled information for meetings.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Maintained inventory to prevent shortages of supplies.
- Reviewed and edited documents to fix grammatical and spelling issues.
Receptionist
W.J. Bradley Mortgage Capital LLC
Las Vegas, NV
08.2011 - 08.2012
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Entered data in Microsoft software to keep records of loan progress information.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Made coffee for the office and watered the office plants.
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV06.2010
Some College (No Degree) - Graphic Communications
CSN
Las Vegas, NVSkills
- Fluent in Spanish
- Extensive knowledge of personal computer systems, networking systems, operating systems, data communications, and software applications; 10 years of professional computer experience, including word processing, database, and spreadsheet applications
- File/records maintenance; recordkeeping proficiency; ability to maintain organized and accurate records
- Microsoft Office and Google Docs knowledge
- Research; ability to conduct research, analyze, and track problems to final solution; ability to prepare clear and concise reports, documentation, and other written materials
- Technologically savvy; ability to learn and master the operation and application of new technology and automated information processing systems
- Data entry
- Data organization
- Customer Service
- Administrative support
- Phone call answering; ability to translate caller comments into technical computer terms; ability to communicate effectively both orally and in writing
- Office equipment operations
Timeline
Information Systems Help Desk Specialist
Clark County School District, CCSD
07.2022 - Current
Buyer’s Agent
Noe Raya
06.2019 - Current
Real Estate Assistant
Noe Raya
05.2016 - 04.2019
Receptionist
W.J. Bradley Mortgage Capital LLC
08.2011 - 08.2012
Personal Assistant/ Administrative Assistant
Noe Raya
06.2008 - 04.2016
Information Processor
Clark County School District, CCSD
4/22/21 - 07.2022
High School Diploma -
Desert Oasis High School
Some College (No Degree) - Graphic Communications
CSN
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