Rosailly Ramos Pomales
Walmart
Hopewell,VA
2
Languages
1
Certification
25
years of professional experience
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Work History
Vision Center Manager
1 Year 6 Months- Managed daily Vision Center operations, ensuring consistent customer service and workflow efficiency.
- Supervised associates, coached service standards, and supported performance development.
- Coordinated eyeglass and contact lens orders, verifying accuracy and timely fulfillment.
- Maintained compliance with optical procedures, safety requirements, and patient privacy standards.
GM Coach
3 Years 5 Months- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
- Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
- Identified opportunities to reduce costs while maintaining quality standards across departments.
- Monitored employee performance, providing feedback on progress towards desired outcomes.
- Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Team Leader
1 Year 2 Months- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
- Performed regular inventory checks to ensure accuracy of supplies on hand.
- Stocked merchandise onto store shelves according to company standards.
Licensed Optician
3 Years 8 Months- Provided accurate measurements and fittings for customer eyeglasses.
- Instructed customers on proper care and maintenance of their eyewear.
- Evaluated customer vision needs to select appropriate lenses and frames.
- Maintained inventory of contact lenses, spectacle frames, sunglasses, and accessories.
- Assisted customers in selecting the most suitable eyewear based on individual lifestyle needs.
- Performed lens edging, tinting, and coating processes according to prescriptions.
- Repaired broken frames or replaced damaged lenses as necessary.
- Ordered special lenses when needed from outside vendors.
- Processed payments and prepared invoices for completed sales transactions.
- Dispensed contact lenses accurately according to doctor's prescriptions.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
Optician
1 Year 1 Month- Evaluated prescriptions along with clients' work and personal visual requirements.
- Verified finished lenses ground to prescription specifications.
- Instructed customers on how to care for, insert and remove contact lenses.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
Licensed Optician
4 Years 3 Months- Evaluated prescriptions along with clients' work and personal visual requirements.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Verified finished lenses ground to prescription specifications.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Submitted patient insurance forms and managed simple bookkeeping.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Maintained inventory of contact lenses, spectacle frames, sunglasses, and accessories.
- Performed lens edging, tinting, and coating processes according to prescriptions.
- Dispensed contact lenses accurately according to doctor's prescriptions.
- Educated patients about contact lens hygiene practices, including proper insertion and removal techniques.
- Ordered special lenses when needed from outside vendors.
License Optician
3 Years 2 MonthsEducation
Associate of Science - Optical Science
Skills
Human Resources Management
Corporate Communications
Marketing expertise
Organizational Development
Loss Prevention
Financial Administration
Schedule Management
Expense Control
Sales
Customer experiences
Training and Development
Performance Evaluations
Safety protocol
Bilingual
Certification
- Optician License -American Board of Optician. Certification 244418 in 2021.
- Optician License - Puerto Rico Department of Health. Certification 653 in 2002.
Languages
English
Professional
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Vision Center Manager
Walmart
04.2025 - CurrentRead More
GM Coach
Walmart
05.2023 - CurrentRead More
Team Leader
Walmart
02.2022 - 04.2023Read More
Licensed Optician
Walmart
06.2018 - 02.2022Read More
Optician
Walmart
06.2018 - 07.2019Read More
Licensed Optician
Walmart
08.2013 - 11.2017Read More
License Optician
Pearle Vision Center
06.2001 - 08.2004Read More
Puerto Rico Tech Junior College
Associate of Science from Optical Science
Read More