ROSAIN TSHIKENDA KABASELE
Los Angeles,CA
Summary
Versatile professional with a Computer Science background, extensive experience as an Airline Customer Representative and Receptionist, and servicing as a 92Y Unit Supply Specialist in the U.S. Army. Skilled in technical problem-solving, customer service, and administrative tasks, with a strong focus on enhancing operational efficiency and customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Airline Customer Service Agent
Hallmark Aviation Services
01.2024 - Current
- Handled ticket reservations, cancellations, and modifications over phone and in-person
- Collaborated with other airport personnel to maintain safe and secure environment for travelers
- Processed baggage claims for lost or damaged luggage, initiating search efforts
- Operated computer reservation systems to access passenger information and make necessary updates
- Managed customer complaints and resolved issues related to travel arrangements or accommodations
- Communicate effectively with other team members and departments to resolve issues quickly.
Supply Specialist
United States Army-Reserve
07.2023 - Current
- Manage and maintain accountability of unit supplies and equipment, including ordering, receiving, storing, and issuing items
- Coordinate transportation and distribution of supplies to support unit missions and training exercises
- Utilize automated supply systems (GCSS-Army) to track inventory levels and process supply transactions
- Entered and verified large volumes of data with a high degree of accuracy, ensuring data integrity and reliability
- Provided exceptional customer service to fellow soldiers, resolving inquiries and issues related to supply requests promptly and effectively
- Adapted quickly to new software and technology platforms, mastering data entry software and tools to enhance efficiency and accuracy.
Front Desk Receptionist
Allied Universal
12.2023 - 04.2024
- Controlled access to the premises by verifying identification and issuing visitor passes.
- Routed messages, coordinated appointments and directed personnel to various departments.
- Collaborated with colleagues to ensure seamless communication and coordination during shifts.
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Greeted incoming guests and directed individuals to appropriate personnel.
- Recorded inquiries, complaints and comments as well as action taken.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Responded to email inquiries promptly, providing accurate information or forwarding messages to appropriate party if needed.
- Maintained confidentiality of sensitive data to protect customer and business information.
Driver
California Transit Inc
05.2021 - 07.2023
- Provide safe and timely transportation services to passengers within designated routes and schedules
- Maintain a clean and well-maintained vehicle, ensuring passenger comfort and safety
- Communicate effectively with passengers to ensure a positive experience and address any concerns or special needs
- Adhere to all traffic laws and company policies to ensure safe driving practices
- Provided exceptional customer service, addressing customer inquiries and concerns promptly and courteously.
Education
Associate Degree - Mathematics,Natural Science
Los Angeles City College
Los Angeles, California06.2022
Bachelor of Science - Computer Science
California State University Dominguez Hills
Carson, California05.2026
High School Diploma - undefined
Inglewood High School
Certification - Supply Specialist
U.S. Army Quartermaster School
Skills
Time management and organizational skills
Supply Chain Optimization
Microsoft Office: (Word, Excel)
Ability to analyze complex problems and develop innovative solutions
Customer Service
Data Entry
Team Collaboration
Attention to Detail
Multitasking Abilities
Vigilance and keen observation skills
Key Qualifications
- Certified CPR Red Cross.
- License Professional Security Guard.
Militaryeducation
- Unit Supply Specialist Course, U.S. Army Quartermaster School
- Basic Combat Training (BCT), U.S. Army
- Advanced Individual Training (AIT), U.S. Army
References
Available upon request.
Timeline
Airline Customer Service Agent
Hallmark Aviation Services
01.2024 - Current
Front Desk Receptionist
Allied Universal
12.2023 - 04.2024
Supply Specialist
United States Army-Reserve
07.2023 - Current
Driver
California Transit Inc
05.2021 - 07.2023
Associate Degree - Mathematics,Natural Science
Los Angeles City College
Bachelor of Science - Computer Science
California State University Dominguez Hills
High School Diploma - undefined
Inglewood High School
Certification - Supply Specialist
U.S. Army Quartermaster School
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