Rosaisela Lara
Aubrey,TX
Summary
Proven administrative professional with a track record of enhancing efficiency at Denton County Adult Probation through expert case management and bilingual client support. Skilled in document preparation and offender supervision, I excel in fast-paced environments, ensuring seamless operations and superior client service. Demonstrated ability to lead teams and improve processes, achieving significant results in offender program success rates.
Overview
13
13
years of professional experience
Work History
Secretary
Denton County Adult Probation
12.2014 - 11.2023
- Supervised the Denton County First Offender Drug Program (FODP)
- Responsible for typing all Felony and Misdemeanor Motion's to Revoke and Motion's to Adjudicate
- Responsible for conducting all FODP intakes
- Communicated directly with Denton County Assistant District Attorney and defendant's attorney's
- Managed all FODP data entry in CSS and on Monthly Spreadsheets
- Responsible for reporting all violations to Supervisor and ADA.
- Responsible for closing all cases due to violations or successful completion of program.
- Maintained organized offender records and documentation in compliance with department and legal standards.
Call Center Supervisor
Smile Magic Dental
02.2013 - 12.2014
- Assisted hiring manager with interviews and new hire training
- Managed inbound and outbound calls for seven Smile Magic locations
- Responsible for scheduling all new patient appointments
- Collected all sales data for Corporate office
- Facilitated regular team meetings to discuss challenges, successes and strategies.
Host, Housekeeping Supervisor & Front Desk
Holiday Inn Express & Suites
01.2011 - 02.2013
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Maintained a clean and inviting dining area, promoting a comfortable atmosphere for guests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Creekview High School
Carrollton, Texas05.2009
Skills
- Administrative Support
- Document Preparation
- Client service and support
- Case Management
- Offender supervision
- Fluent in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Secretary
Denton County Adult Probation
12.2014 - 11.2023
Call Center Supervisor
Smile Magic Dental
02.2013 - 12.2014
Host, Housekeeping Supervisor & Front Desk
Holiday Inn Express & Suites
01.2011 - 02.2013
High School Diploma -
Creekview High School
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