Rosa Ivette Villanueva
Oxnard,CA
Overview
2025
2025
years of professional experience
Work History
Deli Clerk
Albertsons
Oxnard, CA
02.2007 - 12.2024
- Provided exceptional customer service by assisting customers with deli selections and special requests.
- Operated slicing equipment and scales to prepare meats, cheeses, and other products efficiently.
- Maintained cleanliness and organization of the deli area to ensure compliance with health regulations.
- Collaborated with team members to manage inventory levels and restock supplies as needed.
- Assisted in training new staff on food safety protocols and deli operations procedures.
- Resolved customer complaints professionally, contributing to a positive shopping experience for patrons.
- Greeted customers at counter to fulfill requests and answer questions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Offered product samples to customers, generating additional sales through taste-testing.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Prepared salads, soups and sandwiches for customers.
Shipping Clerk
The UPS Store
Oxnard, CA
2021 - 2022
- Assisted in preparing shipping documentation and labels for outbound packages.
- Learned to operate warehouse management systems for tracking shipments and inventory.
- Supported inventory counts by organizing stock and ensuring proper labeling.
- Maintained cleanliness and organization of shipping areas to enhance operational efficiency.
- Collaborated with team members to ensure timely processing of customer orders.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Enhanced overall productivity by maintaining a well-organized and efficient work area.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Sales Associate
Banana Republic Factory Store
Camarillo, CA
11.2006 - 02.2007
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained visual merchandising standards to ensure attractive product displays throughout the store.
- Operated point-of-sale system efficiently, processing transactions and managing customer inquiries effectively.
- Collaborated with team members to achieve sales goals and promote a positive work environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Psychology
Oxnard College
Oxnard, CAPacifica High School
Oxnard, CA06.2007
Skills
- Customer service
- Honesty and integrity
- Strong work ethic
- Flexible schedule
- Bilingual(writing & reading)
- Teamwork and collaboration
- Problem-solving
- Critical thinking
Timeline
Deli Clerk
Albertsons
02.2007 - 12.2024
Sales Associate
Banana Republic Factory Store
11.2006 - 02.2007
Shipping Clerk
The UPS Store
2021 - 2022
Psychology
Oxnard College
Pacifica High School