Rosaland L. Collins
Fernley,NV
Summary
Security professional prepared for this role with substantial experience in ensuring safety and order. Proven ability to manage surveillance and access control, contributing to secure environment. Reliable team player known for adaptability and focus on achieving optimal results, proficient in performing routine checks and handling emergency situations with composure.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Security Guard
SOREN Security
- Current
- Reviewed employee and visitor identification and credentials to ensure security compliance. Secured PILD certification for enhanced security protocols.
- 40 hours
- Monitored premises to prevent unauthorized access and ensure safety compliance.
- Conducted regular patrols to identify and address security vulnerabilities.
- Responded promptly to alarms and incidents, coordinating with emergency services as necessary.
Veteran Service Representative
Department of Veteran Affairs
01.2022 - 11.2025
- Processing and receiving veteran applications for benefits. Provide regulations and medical records for decisions. Contact veterans or family members if any other information is needed.
- 40 hours
- Assisted veterans in navigating benefits eligibility and claims processes.
- Coordinated outreach programs to educate veterans about available services and resources.
- Researched legislation affecting veteran services to ensure compliance and accuracy of information provided.
Medical Support Assistant
Raymond W. Bliss Medical Center
01.2021 - 01.2022
- Verified customer information in MHS Genesis, provided health education and policy advisement. Monitored updates to patient records to ensure accuracy and compliance. Maintained time logs and employee records for performance reviews and audits. Assist and answer family member questions with information on status of health care changes.
- 40 hours
- Facilitated patient check-in process, ensuring accurate documentation and efficient appointment scheduling.
- Assisted healthcare providers by preparing examination rooms and managing medical supplies inventory.
- Coordinated patient communications, effectively addressing inquiries and providing essential information.
Store Associate/Supervisor
Defense Area Commissary
01.2012 - 01.2021
- Supervised customer service section of commissary, including cash office, self-checkouts, cashiers, and returns.
- 40 hours
- Assisted customers with product inquiries and purchases, ensuring positive shopping experiences.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained store cleanliness and organization to enhance product visibility for customers.
Medical Assistant
Walter Reed Medical Center
10.2019 - 06.2020
- Verification of patient IDs. Monitor process of surgeries posted and scheduled patient board necessary for rotating patient in and out of the operating room for surgeries. Maintained paperwork for processing lab results and employee records, ensuring accurate documentation for nurses' reviews. Assist or answer family members' questions with information on the status of the family member. Answers calls, questions and transferring to other areas of the hospital.
- Worked a full-time schedule of 40 hours each week
- Assisted with patient intake and documentation processes to enhance workflow efficiency.
- Administered medications and vaccinations under physician supervision, ensuring adherence to safety protocols.
- Managed appointment scheduling and follow-ups, improving patient retention rates.
McCormic Warehouse
Randstad Temporary Agency
01.2017 - 10.2018
- Completed job assignments at various companies. Learned to make calendars, photo books and glass pictures. Operated as sender and receiver for warehouse of pool supplies and chemicals, managed mailing of computer labels to FedEx and UPS, and packed orders while unloading trucks with hand jacks.
- 40 hours
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Unemployment Insurance Specialist (contractual)
Department of Labor and License
06.2008 - 06.2011
- Updated records and responded to inquiries on employee wages and garnishments, enhancing clarity for clients. Gained New Account Specialist status within that time. Scanning of application, mailing and receiving documentation. Duties of effective logging accounts and division for status support. Handled phone inquiries from consumers regarding employment insurance rates, laws, and application processes, providing accurate information and assistance.
- 40-hour
- Processed insurance claims efficiently, ensuring timely responses to inquiries.
- Assisted clients in understanding policy details and benefits available to them.
- Reviewed documentation for compliance with regulatory standards and guidelines.
Medical emergency personnel / Human Resource Assistant/ Mechanic
United States Army Reserves
06.1999 - 11.2007
- Completed 9-year service with the U.S. Army. Participated in the Operation Enduring Freedom and Operation Iraqi Freedom as an Emergency Medical Technician, Security officer, Construction technician and automotive technician and Human Resource assistant for the US. Army Reserve. Maintaining smooth Operation and ensuring safe staging of staffing and injured for military attacks provided basic training for medical technician for field. While assisting main office with clerical duties at that time, filing organization of military board folders and weight in for promotions packets and deployment orders.
- 40 hours
- Supported resource management by coordinating supplies and equipment for training exercises.
- Assisted in processing administrative paperwork and maintaining personnel records efficiently.
- Collaborated with team members to ensure compliance with safety regulations and procedures.
Education
CPR/AED (BLS) -
American Health Care Academy
Reno, NV01-2026
Master Classes - Contracts, Research Analysis, and Property
University of Baltimore
Osha 10 and 30 outreach training - undefined
Osha Outreach Training
Reno, NV01-2026
Osha 510 - undefined
UC San Diego Division of Extended Studies
Reno, NV01-2026
Legal and Ethical studies
University of Baltimore
Baltimore, MD01-2017
Bachelors - Government, History and psychology
University of Baltimore
Baltimore, MD01-2015
Associate - Human Services, Spanish, and computers
Hudson Community College
New Jersey01-2007
Skills
- Security camera monitoring
- Access control
- Patrolling
- Incident reporting
- Crisis response
- First aid certified
- Emergency awareness
- Workplace safety
- Monitoring
- Conflict resolution
- Professional integrity
- Verbal and written communication
Certification
- Ohsa 10 and 30 Training - 2026
- CPR( BLS) Training - 2026
- Osha 510 Training - 2026
Timeline
Veteran Service Representative
Department of Veteran Affairs
01.2022 - 11.2025
Medical Support Assistant
Raymond W. Bliss Medical Center
01.2021 - 01.2022
Medical Assistant
Walter Reed Medical Center
10.2019 - 06.2020
McCormic Warehouse
Randstad Temporary Agency
01.2017 - 10.2018
Store Associate/Supervisor
Defense Area Commissary
01.2012 - 01.2021
Unemployment Insurance Specialist (contractual)
Department of Labor and License
06.2008 - 06.2011
Medical emergency personnel / Human Resource Assistant/ Mechanic
United States Army Reserves
06.1999 - 11.2007
Associate - Human Services, Spanish, and computers
Hudson Community College
Bachelors - Government, History and psychology
University of Baltimore
Legal and Ethical studies
University of Baltimore
Osha 510 - undefined
UC San Diego Division of Extended Studies
Osha 10 and 30 outreach training - undefined
Osha Outreach Training
Master Classes - Contracts, Research Analysis, and Property
University of Baltimore
Security Guard
SOREN Security
- Current
CPR/AED (BLS) -
American Health Care Academy