Rosalba Diaz-Ramos
La Clinica De La Raza
Oakland,Ca
1
Language
1
Certification
19
years of professional experience
Professional with experience in customer service and administrative support, prepared for role in front-line hospitality. Skilled in managing check-ins, handling reservations, and addressing guest inquiries with efficiency. Strong focus on teamwork, adaptable to changing needs, and driven to achieve results. Known for excellent communication, problem-solving abilities, and positive attitude.
Work History
Human Service Specialist
7 Years 6 Months- Interviewed applicants for services and application completion.
- Executed applications for different state programs such as Healthpac, Presumptive eligibility for pregnant women, Family planning among others.
- Reviewed criteria for different aid programs to determine eligibility and financial aid.
- Explained eligibility details and affordability options to patients, fostering a supportive environment for informed decision-making.
- Scheduled appointments, data entry, administered benefits programs, ran insurance eligibility, handled incoming telephone inquiries, registered new patients, checked in/outpatients, created encounters.
- Ensured accurate processing of payments to maintain financial integrity.
- Followed HIPAA regulations
- Followed strict procedures to keep sensitive data confidentiality, kept and established case files to support proper documentation and record retention with strict client confidentiality laws and site-specific procedures to uphold privacy.
- Recorded and organized patient data, including medical insurance and information, using the EPIC system to maintain accurate and accessible records.
- Coordinated intake assessments to determine client needs and eligibility for services.
- Developed individualized service plans in collaboration with multidisciplinary teams.
Front Desk Clerk
10 Years 7 Months- Greeted clients, guests, or vendors, and directed them to the correct personnel
- Answer multi-line phones, take manual paper messages, and schedule or confirm visits
- Collected co-pays and deductibles via cash, check, or credit card, ensuring accurate documentation of payments
- Sorted incoming mail, maintained office logs, and ordered desk supplies to streamline daily operations
- Pull, file, and update physical paper charts and file folders. When the digital system was down
On-call then full time medical records clerk
9 Months- Retrieved physical patient charts for scheduled doctor appointments and emergencies, utilizing "out-guides" for accurate tracking.
- Manually searched through filing systems to retrieve physical patient charts for scheduled doctor appointments and emergencies, using "out-guides" to track where the charts went
- Frequently had to read and interpret handwritten doctors' or nurses' notes to make sure information was correctly filed.
- Collected and sorted charts from around the clinic daily, organizing them by terminal digit filing systems for efficient storage.
- Overstuffed physical patient folders were manually dismantled and older pages were moved to off-site, long-term storage facilities
On-call Lab Clerk
4 Months- Receive and prioritize physician test orders (such as STAT or routine tests) and coordinate specimen collection.Record Keeping:
- Answered phone calls, greeted visitors, and relayed test results to healthcare professionals, ensuring timely communication of critical information.
- Received and prioritized physician test orders, coordinating specimen collection to facilitate efficient lab operations.Ensured accurate filing of lab reports for compliance.
- Answer phone calls, greet visitors, and relay test results to doctors, nurses, or patients.
- Monitored inventory to ensure timely ordering of materials. Monitor stock levels, track supplies, and prepare orders for new lab materials.
- Assisted with specimen intake, labeling, and preparation for transport or analysis, supporting accurate and prompt testing processes.
Education
No Degree - Junior High Education
High School Diploma
Skills
Intake assessment
Client needs assessments
File and records management
Data accuracy
Project management
Task management
MS Office proficiency
Software proficiency
Bilingual communication
Customer service
Organizational skills
Collaborative teamwork
Able to learn new skills quickly and accurately
Interviewing skills
Written and verbal communication
Multicultural competence
Certification
Certified of completion, Enrollment partner: Cover California certified counselor., Certified of completion, Department of Health Care Services: PE4PW enroller
Languages
Spanish
Native or Bilingual
Timeline
Human Service Specialist
La Clinica De La Raza
03.2019 - CurrentRead More
Front Desk Clerk
La Clinica De La Raza
08.2008 - 03.2019Read More
On-call then full time medical records clerk
La Clinica De La Raza
11.2007 - 08.2008Read More
On-call Lab Clerk
La Clinica De La Raza
05.2007 - 09.2007Read More
Oakland Senior High
No Degree from Junior High Education
Read More
Opportunity Academy
High School Diploma
Read More