Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalba Hernandez

Harlingen,TX

Summary

Proven in elevating customer satisfaction, I excelled at Unitedhealthcare Medicare & Retirement by adeptly managing complex inquiries and fostering robust customer relations. My blend of data entry proficiency and a goal-oriented mindset significantly enhanced service quality, demonstrating a commitment to excellence and teamwork.

Overview

11
11
years of professional experience

Work History

Advocate4Me Rep Sr

Unitedhealthcare Medicare & Retirement
11.2016 - Current
  • My responsibilities in this position is providing customer services support to members as part of our UnitedHealthcare Advocate4Me model.
  • Handle phone based customer interactions to address members complex needs and provide a resolution that will help close gaps in care for the member and members family.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Customer Service Advocate

Unitedhealthcare Medicare & Retirement
11.2016 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Dish Net
06.2013 - 11.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

GED -

Texas State Technical College - Harlingen
Harlingen, TX
06.2012

Certificare - Phlebotomy Technician

Texas State Technical College - Harlingen
Harlingen, TX
04.2012

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency

Timeline

Advocate4Me Rep Sr

Unitedhealthcare Medicare & Retirement
11.2016 - Current

Customer Service Advocate

Unitedhealthcare Medicare & Retirement
11.2016 - Current

Customer Service Representative

Dish Net
06.2013 - 11.2016

GED -

Texas State Technical College - Harlingen

Certificare - Phlebotomy Technician

Texas State Technical College - Harlingen

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Rosalba Hernandez