Rosaleigh Moore
Collingswood,NJ
Summary
Results-driven professional with extensive experience in support coordination, project management, and customer success. Proven track record of improving operational efficiency and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Administrator: Licensing & Compliance // Relicensing Team & Initial Licensing
Holman Enterprises
10.2022 - Current
- Responsible for initiating the licensing processes of Relicensing Buyouts; Initials; PLB’s; Bulk Buyout Groupings; State Changes as assigned
- Universal & Accurate communication when requesting pre-requisite documentation; Efficiently implemented into everyday workflow
- Consistently analyzing all owned problematic or tenured events and how it can be more streamlined, while also communicating to appropriate parties for resolution
- Assigned various high priority/critical escalations, by management, to see throughout completion to ensure a satisfactory licensing experience
- Specifically assigned all high priority/critical escalations for United Rentals North America Inc. – Direct communications with Account Executives and other associated parties in Account Management
- Apart of a weekly vanity email rotation; @BUYOUTSTATECHANGE; ensuring the same universal & accurate communication directly to our clients/drivers
- Facilitated a monthly newsletter, “The Moore You Know”, to engage, and share smiles with some fun facts about the month, throughout the entirety of the Relicensing Team
- Facilitated a Team Building Event as well as provided a voting board for the team for engagement purposes & overall team morale (Best Rock Band, Best Actress, Best Horror Movie, Best Movie Snack, Favorite Holiday Tradition)
- Sole employee who administered the transfer of all United Rentals North America Inc., Initial licensing units to Vehicle Supply Chain, including a detailed Excel Spreadsheet documenting each unit, tenure, & FleetTrack case if applicable
- Administered the auditing of the Relicensing Teams pending, Buyout; Initial Licensing Events, including a detailed Excel Spreadsheet documenting each unit, tenure, & FleetTrack case if applicable
Expeditor: Licensing & Compliance // Central Processing Team
Holman Enterprises
06.2021 - 10.2022
- Responsible for initiating the logging and mailing processes of various Holman client credentials; State Changes; Buyouts; Initials; Renewals; Violations as needed
- Thoroughly cross-trained in multiple areas of the Licensing & Compliance department, such as: Violations; Trip Sheets; FleetTrack; Renewals.
- Actively analyzing and bringing ideas to supervisors to help implement ways to make the workday & workflow more efficient
- Responsible for addressing and documenting any issues and error codes within Evolve; Vehicle Inquiry; FleetTrack; & Mailing Application
- Responsible for assuring that Holman’s clients and their credentials are processed efficiently and in a timely manner
- Assisted in a multitude of trouble-shooting scenarios involving Holman’s main database, Evolve and Mailing Application to provide efficiency & information to the IT department for internal adjustments.
- Fully proficient in the process of assigning and creating FleetTrack cases to ensure Holman’s client credentials are dealt with promptly.
Restaurant Waitress
Pat’s Select
05.2019 - 06.2021
Sales Executive for Rental Equipment
DFX: Sound & Vision
10.2018 - 01.2019
- Established member of the (BCRCC) Burlington County Regional Chamber of Commerce and (ILEA) International League of Events Association.
- Efficiently ran booths for wedding expositions and attracted customers to make sales.
- In charge of all wedding inquiries for audio/visual rentals and sales. This also included traveling and setting up the equipment.
- Mandatory log-in to databases such as; Catalog of Rental Equipment, Wedding Wire, Matrix Lighting Software/Programming, and Facebook.
- Responsible for all photography for rental/sales production.
- Responsible for promoting the business throughout social media platforms to have followers aware of a multitude of events that have been completed, and to inform followers of upcoming promotions.
Education
Associate’s Degree - Psychology (AS)
Rowan College At Burlington County
Mount Laurel, New JerseySkills
- Exceptional Level of Communication
- Problem-Solver
- Psychologically Team & Client Oriented
- Flexible & Adaptable
- Analytical
- Fully Proficient in MS Office Programs
- Organized multitasker
Timeline
Administrator: Licensing & Compliance // Relicensing Team & Initial Licensing
Holman Enterprises
10.2022 - Current
Expeditor: Licensing & Compliance // Central Processing Team
Holman Enterprises
06.2021 - 10.2022
Restaurant Waitress
Pat’s Select
05.2019 - 06.2021
Sales Executive for Rental Equipment
DFX: Sound & Vision
10.2018 - 01.2019
Associate’s Degree - Psychology (AS)
Rowan College At Burlington County
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