Rosalia Gandarilla
South Holland ,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Quality Control Inspector
KW Container
Chicago Heights, IL
10.2018 - 02.2024
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Analyzed data from process control systems to identify trends in product quality.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Evaluated suppliers' performance against established criteria for quality assurance purposes.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Developed corrective action plans based on findings from investigations and audits.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Trained new employees on proper use of test equipment and inspection techniques.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Tested finished goods prior to shipment according to established protocols.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Recommended improvement measures to production process to meet quality control standards.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Supervisor
ITW Deltar
Richton Park, IL
05.2004 - 05.2017
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
Cashier
Currency Exchange
Blue Island, IL
09.2000 - 05.2001
- Greeted customers and answered any questions they had about the store's products and services..
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
Education
Some College (No Degree) - Supervisory Skills
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Communication skills
- Teamwork
- Planning/ organization
- Problem Solving
Timeline
Quality Control Inspector
KW Container
10.2018 - 02.2024
Supervisor
ITW Deltar
05.2004 - 05.2017
Cashier
Currency Exchange
09.2000 - 05.2001
Some College (No Degree) - Supervisory Skills
University of Illinois At Urbana-Champaign