Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ROSALIA JULISSA PRADO SILVA

Midland Park,USA

Summary

Dynamic and bilingual professional with extensive experience in household management and customer service, notably with Justin and Kristina Kamm. Excelled in creating organized, welcoming environments and improving operational efficiency by 30%. Skilled in multitasking, with a keen eye for detail and a strong ability to communicate effectively in both English and Spanish. Demonstrated leadership in coordinating events and managing teams to enhance customer satisfaction.

Overview

19
19
years of professional experience

Work History

Housekeeper Nanny

Justin and Kristina Kamm
Harrington Park, NJ
03.2023 - 09.2024

Keep maintaining a clean and organized household.

Sort clothing and other articles, load washing machines, iron and fold dried items.

● Sort, count, and mark clean linens and store them in linen closets.

● Purchase or order groceries and household supplies to keep kitchens stocked and record expenditures.

● Care for children by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.

● Wash windows, walls, ceilings, and woodwork, waxing, polishing as necessary.

● Sweep, scrub, wax, or polish floors.

● Clean rooms, hallways, restrooms, stairways, and other areas so that health standards are met.

● Maintain a safe play environment.

● Observe and monitor children's play activities.

● Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Support children's emotional and social development, encouraging understanding of others and positive self-concepts.

Store Manager

Edible Arrangements
Midland Park, NJ, USA
01.2021 - 02.2023
  • Provide customer service: greeting and assisting customers, responding to customer inquiries and complaints
  • Direct and supervise employees in sales, inventory, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Inventory stock and reorder when inventory drops to a specified level
  • Assign employees to specific duties
  • Perform work activities of subordinates, such as: cleaning, organizing shelves, displays and selling merchandise
  • Instructing and training staff on all aspects of the job
  • Enforce safety, health, and security rules

Housekeeping and Child care

Private Home
Ramsey, NJ, USA
02.2006 - 11.2022

Sort clothing and other articles, load. washing machines, iron and fold dried items.

● Run errands, such as taking laundry to the cleaners.

● Sort, count, and mark clean linens and store them in linen closets.

● Purchase or order groceries and household supplies to keep kitchens stocked and record expenditures.

● Request repair services and wait for repair workers to arrive.

● Care for children by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.

● Wash windows, walls, ceilings, and woodwork, waxing, polishing as necessary.

● Sweep, scrub, wax, or polish floors.

● Clean rooms, hallways, restrooms, stairways, and other areas so that health standards are met.

● Maintain a safe play environment.

● Observe and monitor children's play activities.

● Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Support children's emotional and social development, encouraging understanding of others and positive self-concepts.

Restaurant Front of House Manager

La Famiglia Restaurant
Caldwell, NJ, USA
03.2014 - 12.2020
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Write customers food orders on order slips, memorize orders, or enter orders into computers for transfer to kitchen staff
  • Present menus to customers and answer questions about menu items, making recommendations upon request
  • Clean tables or counters after patrons have finished dining
  • Prepare hot, cold, and mixed drinks, chill bottles of wine
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Inform customers of daily specials
  • Assist host or hostess by answering phones to take reservations or to-go orders, greeting, seating guests
  • Perform cleaning duties, such as: sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
  • Events coordinator for: ( Baby shower, Birthday's Party, Bridal shower, First Communions, Christenings, Graduations )

Cleaning services

Private Homes
Franklin Lakes, NJ, USA
09.2015 - 08.2019
  • Perform or assist with cleaning duties as necessary
  • Check and maintain equipment to ensure that it is in working order
  • Recommend changes that could improve service and increase operational efficiency
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces

Education

Bachillerato - High School Diploma

Mexico City
07.1985

Skills

  • Fluent in English and Spanish
  • Computer skills
  • Customer service experience
  • Attention to details
  • Teamwork
  • Cleaning and organizing abilities

References

  • Justin and Kristina kamm, justin.kamm@gmail.com.
  • Beverly Fisher, Marketing, (201) 788-8042, Employer
  • Mohammad Bataineh, General Manager, Edible Arrangements, (862) 588-6597, Employer
  • Maria Dziduch, Manager, (973) 393-3836, Former Employer
  • Nancy Velando, Owner Of The Restaurant La Famiglia, (862) 224-6842, Former Employer

Timeline

Housekeeper Nanny

Justin and Kristina Kamm
03.2023 - 09.2024

Store Manager

Edible Arrangements
01.2021 - 02.2023

Cleaning services

Private Homes
09.2015 - 08.2019

Restaurant Front of House Manager

La Famiglia Restaurant
03.2014 - 12.2020

Housekeeping and Child care

Private Home
02.2006 - 11.2022

Bachillerato - High School Diploma

ROSALIA JULISSA PRADO SILVA