Rosalie Flores
Las Vegas
Summary
Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering many years of experience in providing patrons with superior service.
Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender
HMS Host International
Las Vegas
04.2015 - Current
- Prepared and served a variety of beverages to diverse clientele.
- Maintained cleanliness and organization of bar area throughout shifts.
- Engaged with customers to provide excellent service and recommend drinks.
- Handled cash transactions accurately during busy service periods.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer, and cocktails for patrons.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
Gaming Bartender
Buffalo Wild Wings
Las Vegas
08.2006 - 04.2015
- Mixed and served beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of the bar area during busy shifts.
- Engaged customers with friendly conversation while serving drinks and food items.
- Rotated kegs as needed and made sure beer lines were always clean and free from debris.
- Prepared alcoholic drinks for customers following standard recipes.
- Responded appropriately to difficult or irate customers in order to maintain a positive atmosphere in the gaming area.
- Mixed ingredients such as soda water, juices or syrups to prepare cocktails and other drinks.
- Ensured that all orders were accurate, timely and properly delivered to customers.
- Greeted guests and provided information about the gaming area.
- Checked ID's upon entry into the gaming area according to policy and procedure.
- Operated POS system correctly while processing orders accurately and efficiently.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Restocked bar with supplies for wide range of cocktails, beers and liquor drinks.
Skills
- Beverage preparation
- POS system operation
- Customer engagement
- Cash handling
- Alcohol safety compliance
- Attention to detail
- Up-selling techniques
- Handling difficult customers
- Aloha POS
- Recipe and menu memorization
- Engaging personality
- Classic cocktails
- Courteous
- Maintaining a clean bar
- Professional appearance
- Service-oriented mindset
- Outstanding customer service
Certification
Union Pour Card
TAM Card
Health Card
Timeline
Bartender
HMS Host International
04.2015 - Current
Gaming Bartender
Buffalo Wild Wings
08.2006 - 04.2015