Rosalie Galendez
LAS VEGAS,NV
Summary
Experienced with managing cashier operations and leading teams to ensure smooth workflow. Utilizes communication and leadership skills to enhance team performance and customer service. Track record of resolving issues promptly and maintaining high standards of accuracy and reliability.
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Diligent Cashier Supervisor with solid background in supervising cashier operations and ensuring efficient payment processing. Successfully managed team to maintain high levels of customer satisfaction and streamlined routine tasks. Demonstrated leadership and problem-solving skills to enhance team performance and resolve customer issues effectively.
Overview
10
10
years of professional experience
Work History
Cashier Supervisor
99 Ranch Market / Tawa Retail Group, Inc.
07.2015 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Produce Clerk
Seafood City
07.2013 - 08.2015
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
Education
Bachelor of Science - Financial Management
Holy Angel University
Angeles City Philippines04-2003
Skills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash register maintenance
- Workplace safety
- POS system proficiency
- Policy enforcement
- Sales promotion
- Operational efficiency
Customer complaint handling
Payment processing
Timeline
Cashier Supervisor
99 Ranch Market / Tawa Retail Group, Inc.
07.2015 - Current
Produce Clerk
Seafood City
07.2013 - 08.2015
Bachelor of Science - Financial Management
Holy Angel University
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