Rosalie Guerrero
Houston,TX
Summary
I’m an experienced case manager with a positive attitude who can manage a high volume of pre-lit personal injury cases. Goal-orientated, I enjoy taking on challenges, even if I might fail at the first attempt. I thrive in an environment where I can make a difference for our clients and contribute to our firm as a whole.
Overview
8
8
years of professional experience
Work History
Senior Case Manager
Haque Law, PLLC
03.2022 - Current
- Provide guidance to clients regarding personal injury claims
- Negotiate settlements with insurance companies
- Maintain accurate and detailed case records and documentation
- Conduct legal research, analysis, and case strategy development
- Effective communication with clients, witnesses, insurance adjusters, providers, and internal team members
- Timely review of client files
- Open claims with insurance companies
- Gather and organize relevant documentation, such as medical records, police reports, and witness statements
- Handle property damage claims
- Perform administrative tasks, such as drafting client letters, requests for evidence, settlement demands, and other documents, as well as managing case files
- Responsible for actively medically managing each assigned matter with Attorney approval, including reviewing medical reports and medical recommendations, assisting with scheduling medical appointments, obtaining referrals for additional medical treatment, appointment reminders, etc
- Oversee and manage day-to-day office operations
- Develop and implement office policies and procedures
- Maintain office supplies and equipment inventory
- Supervise administrative staff and provide training and guidance
- Ensure efficient operation of office systems, such as phone systems, computer networks, and filing systems
- Perform other job related duties as required
Senior Case Manager
Gomel & Associates, P.C.
10.2018 - 02.2022
- Handle caseload of 100+ files
- Provide support to the staff and Attorney with preparing breakdowns
- Keep clients informed of case status effectively and professionally
- Work with Attorneys to develop strategies for pursuing the best possible outcome for clients
- Negotiate files with insurance adjusters
- Secure case evidence / communicate with clients, witnesses, insurance adjusters and providers
- Perform lien negotiations
- Handle the intake process, as well as audit potential cases
- Open insurance claims and conduct proper research in order to clear liability/coverage
- Resolve Property Damage and Loss of Use claims
- Schedule appointments to complete the sign-up process with the firm
Marketing Representative/Case Manager
Simmons & Fletcher, P.C.
07.2015 - 09.2018
- Assist in managing relationships with printing partners (suppliers) and production of company publications and brand campaign materials
- Manage database to reconcile vendor invoicing, marketing costs, contracts, expenses and reimbursement/check requests
- Work with social media coordinator on new development content creation
- Ability to identify priorities, adapt to urgent situations, and consistently meet project deadlines
- Execute client communication and provide touch points for existing, new, and potential clients
- Update multiple databases daily, uploading important documents to open new cases
- Perform other duties as assigned by Management and/or Team Leaders
- Maintain accurate and up-to-date records of case progress, including medical treatment and progress records
- Verify medical billing balances
- Perform administrative tasks, such as drafting client letters, requests for evidence, settlement demands, and other documents, as well as managing case files
- Handle all aspects of property damage
- Review files, medical records, writing demands, & explaining injuries
- Answer multiple phone lines for respective offices, take detailed messages, transfer calls accordingly
- Schedule appointments and coordinate communication between clients, medical providers, and attorneys
- Collaborate with healthcare and insurance providers
- Handle various types of cases, including premise liability cases, auto accidents, and physical injury claims
Education
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Art - Chicago
Chicago, IL04.2010
High School Diploma -
Hubbard High School
Chicago, IL05.2009
Skills
- Excellent analytical and research skills
- Detail-oriented
- Strong knowledge of personal injury laws and regulations
- Proficiency in legal research and case management software such as Plaintiff, Clio, Needles, Filevine
- Bilingual (Proficient in Spanish)
- Thorough knowledge of auto insurance policies
- Knowledge in Microsoft Office applications such as Excel, Outlook and Word
- Comfortable handling severe client injuries and large policy limits
- Ability to take the initiative
- Positive attitude, eagerness, and ability to learn new processes and technology
- Ability to use copier, scanner, fax, and computer
- Typing skills of at least 50 wpm
Timeline
Senior Case Manager
Haque Law, PLLC
03.2022 - Current
Senior Case Manager
Gomel & Associates, P.C.
10.2018 - 02.2022
Marketing Representative/Case Manager
Simmons & Fletcher, P.C.
07.2015 - 09.2018
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Art - Chicago
High School Diploma -
Hubbard High School