Rosalie Perez
San Bernardino,CA
Summary
Proven leader in food and beverage management at Yaamava Resort and Casino, adept in scheduling staff and enhancing customer satisfaction. Excelled in inventory management and payroll processing, boosting team productivity by 20%. Skilled in fostering a positive work culture and ensuring food safety compliance, significantly improving service delivery and operational efficiency.
Experienced with overseeing food and beverage operations, ensuring high-quality service and customer satisfaction. Utilizes leadership skills to train and manage staff, enhancing productivity and morale. Strong understanding of inventory control and cost management, maintaining efficient and profitable operations.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor
Yaamava Resort and Casino
03.2021 - Current
- Daily Revenue Upkeep
- Daily/ Weekly payroll, managing punch ins.
- Forecast weekly staffing levels to identify and communicate to VR holiday schedules, black out dates and concert event to ensure proper staffing.
- Reviewing small ware and barware upkeep inventory counts bi weekly to ensure equipment is accounted for.
- Developed train the trainer manuel to better support NEO Training and knowledge retention to better elevate continued growth.
- Supported and activated seasonal bar cocktail activations throughout the year to overall enhance bar operations.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Food and Beverage Lead Cashier
Yaamava Resort and Casino
03.2019 - 03.2021
- Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
- Led team onboarding and learning and closed knowledge gaps through training and on-the-job experiences.
- Analyzed customer feedback for continuous improvement opportunities in product offerings and service delivery.
- Oversees assignments in team members sections, delegating task and breaks.
- Reviews all cash audits and transactions to verify proper documentation of comps and voids.
Food and Beverage Cashier
Yaamava Resort and Casino
07.2018 - 03.2019
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Operated and sanitized kitchen and food preparation equipment.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Engaged customers to help create superior food and beverage experience.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
- Proactively identified opportunities for process improvements in the food and beverage operations, resulting in increased efficiency and customer satisfaction.
Education
High School Diploma -
Mojave River Academy
Colton, California05-2010
Skills
- Scheduling staff
- Cost control
- Ordering supplies
- Bar management
- Quality assurance
- Food safety compliance
- Customer service
- Payroll Processing
- Inventory Management
- Knowledge of Human Resources policies and procedures
- Knowledge of Understanding og GAAP procedures
Timeline
Food and Beverage Supervisor
Yaamava Resort and Casino
03.2021 - Current
Food and Beverage Lead Cashier
Yaamava Resort and Casino
03.2019 - 03.2021
Food and Beverage Cashier
Yaamava Resort and Casino
07.2018 - 03.2019
High School Diploma -
Mojave River Academy
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