Rosalie Rivera
Camden
Summary
Bilingual English/Spanish housekeeper with expertise in maintaining high cleanliness standards in guest accommodations. Proficient in chemical handling and efficient supply restocking, resulting in enhanced service delivery. Consistently ensures a clean and hygienic environment, significantly improving guest satisfaction.
Overview
17
17
years of professional experience
Work History
Dispatcher
LaserShip
Dayton
09.2018 - 12.2022
- Coordinated delivery schedules to optimize route efficiency and reduce delays.
- Communicated with drivers to provide real-time updates and resolve issues.
- Managed incoming calls and responded to inquiries regarding shipment status.
- Collaborated with warehouse staff to ensure proper load assignments and dispatching.
- Documented and reported any incidents or discrepancies during delivery operations.
- Trained new dispatchers on procedures and use of dispatch software systems.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
Housekeeper
Crown Plaza Hotel
Cherry Hill
02.2006 - 09.2008
- Managed laundry operations, ensuring timely processing of linens and towels.
- Cleaned guest rooms to maintain hotel standards of cleanliness and presentation.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Education
High School Diploma -
CERN
Pennsauken, NJ06-2009
Skills
- Cleaning and sanitization techniques
- Infection control practices
- Chemical safety and handling
- Supply organization and restocking
- Team collaboration and service
- Time management and efficiency
Timeline
Dispatcher
LaserShip
09.2018 - 12.2022
Housekeeper
Crown Plaza Hotel
02.2006 - 09.2008
High School Diploma -
CERN
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