Rosalie Roberts
Woodhaven,NY
Summary
Talented Dynamic with results-oriented Administrative Account Executive with over 20 years of comprehensive experience in managing accounts, overseeing financial operations, and leading office administration functions. Proven track-record of optimizing processes, driving revenue growth, and delivering exceptional customer service. I am seeking a challenging role where my expertise in account management, financial planning, and team leadership can be effectively utilized to achieve organizational objectives and further growth to the company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CEO/Owner
Perfect Rose Design 4 U
New York, NY
03.2024 - Current
- Successfully launched and managing an online print-on-demand business, specializing in designing and marketing custom products.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Promoted brand awareness by increasing market penetration across markets.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Senior Account Executive / Office Manager
Moes Wear Apparel
Brooklyn, NY
01.2019 - Current
- Efficiently handle data entry, order processing, and inventory management using advanced software programs and portals.
- Addressed customer questions and concerns regarding products and services.
- Established, documented and implemented account management processes and procedures.
- Researched and secured new accounts within assigned territory to increase sales and profitability.
- Efficiently communicated with account holders about payment changes and product updates.
- Recruited, hired and trained new hires to optimize profitability.
- Received and recorded cash, checks and transfers.
- Handled bi-weekly payroll services for 12 employees.
- Performed bookkeeping and accounting consulting services.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Prepared and processed payrolls.
- Performed financial calculations for amounts due, interest charges and balances.
- Coordinated with dispatch and logistics teams to optimize delivery routes and schedules.
- Negotiated rates with freight carriers to reduce shipping costs.
CDPAP Aide-Part Time in Office Intake Dept
Nutrition Direct Agency
Brooklyn, NY
09.2022 - 12.2023
- Provide compassionate care and assistance to patients, including medication management, appointment scheduling, and personal errands.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted clients with bathing, dressing and incontinence care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Improved patient outlook and daily living through compassionate care.
- Managed patient transportation and appointment scheduling.
Office Manager
Home Elegance Furniture (Retail)
Brooklyn, NY
01.2021 - 12.2022
- Streamline order processing and delivery scheduling procedures to enhance operational efficiency and customer satisfaction.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Modified existing software systems to enhance performance and add new features.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
Supervisor of Wholesale Division and E-commerce Customer Service Department
Hodedah Imports
Brooklyn, NY
01.2016 - 12.2019
- Lead a dedicated team of professionals in managing wholesale orders, customer inquiries, and account management tasks.
Office Manager
Elegant Home Furniture
Brooklyn, NY
01.2010 - 12.2015
- Coordinate all aspects of office operations, including order entry, inventory control, and customer service, to support business growth and profitability.
- Developed and established new relationships to drive company growth.
- Drove customer escalations to resolution by engaging directly with clients.
- Negotiated short- and long-term contracts with sales associates, franchisees and customers.
Customer Service Coordinator
Acme Trading Corp
Woodside, NY
01.2004 - 12.2009
- Supervise a team of customer service agents, providing guidance, training, and support to ensure high-quality service delivery.
- Maximized revenue by proactively building and managing key customer relationships.
- Developed and implemented strategies retain customers and drive loyalty.
- Created call sequencing flow charts to optimize center performance.
- Supervised and motivated customer service teams to maximize business performance.
- Oversaw logistics for customer deliveries.
Education
High School Diploma -
Franklin K Lane High School
Brooklyn, NYSkills
- Excellent customer service and communication skills
- Knowledgeable in E-commerce platforms (Wayfair, Amazon, etc) and EDI systems
- Account payable
- Experienced with QuickBooks, Peachtree, and Progression Explorer2000
- Canva
- Skilled in warehouse management and coordinating logistics
- Seller cloud
- Order entry
- E-commerce and digital marketing SEO
- Adobe photoshop
- Account receivable
- Sales force
- Inventory management
- Bilingual in English and Spanish
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access)
- Google docs
- Zendesk
- Search Engine Optimization (SEO)
- Management
- Microsoft PowerPoint
- Order Fulfillment
- Account Management
- Warehouse Supervisor Experience
- Payroll
- Operations Management
- Brand Management
- Employee Coaching
- Sales and marketing
- Intuit QuickBooks
Certification
- Driver's License
- Foundation of digital marketing and ecommerce
Assessments
- Working with MS Word documents, Proficient, 01/01/24
- Office manager, Proficient, 05/01/24
- Attention to detail, Proficient, 09/01/23
- Spreadsheets with Microsoft Excel, Proficient, 01/01/24
- Marketing, Completed, 05/01/24
- Social media, Proficient, 05/01/24
- Customer service, Proficient, 07/01/20
- Managing accounts in QuickBooks, Proficient, 10/01/23
- Customer focus & orientation, Proficient, 05/01/21
- Medical receptionist skills, Proficient, 12/01/23
- Administrative assistant/receptionist, Proficient, 01/01/22
- Project timeline management, Proficient, 08/01/24
- Sales skills, Proficient, 01/01/22
- Bookkeeping, Proficient, 02/01/23
- Administrative support professional fit, Proficient, 04/01/22
Timeline
CEO/Owner
Perfect Rose Design 4 U
03.2024 - Current
CDPAP Aide-Part Time in Office Intake Dept
Nutrition Direct Agency
09.2022 - 12.2023
Office Manager
Home Elegance Furniture (Retail)
01.2021 - 12.2022
Senior Account Executive / Office Manager
Moes Wear Apparel
01.2019 - Current
Supervisor of Wholesale Division and E-commerce Customer Service Department
Hodedah Imports
01.2016 - 12.2019
Office Manager
Elegant Home Furniture
01.2010 - 12.2015
Customer Service Coordinator
Acme Trading Corp
01.2004 - 12.2009
High School Diploma -
Franklin K Lane High School
Languages
English
Native language
Spanish
Intermediate (B1)
B1
Websites
Software
QUICKBOOKDS ENTERPRISE
MICROSOFT EXCELL
MICROSOFT POWER POINT
CANVA & ADOBE PHOTOSHOP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
READING, & BE THE BEST VERSION OF MY SELF I CAN BE
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