Rosalie Valdez
New York
Summary
Dynamic and dedicated professional with hospitality service expertise gained at Cafe Habana. Recognized for exceptional customer service and teamwork, adept at managing high-pressure situations. Proven ability to train and mentor staff while maintaining cleanliness standards, ensuring an inviting environment. Committed to delivering a positive experience and enhancing team performance.
Overview
6
6
years of professional experience
Work History
Server Assistant
Cafe Habana
03.2020 - 07.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Cashier Team Lead
Food Universe Supermarket
01.2018 - 02.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
High School Diploma -
Loma High School
New York, NY06-2021
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Hospitality service expertise
- Cleanliness standards
Languages
Spanish
Full Professional
Timeline
Server Assistant
Cafe Habana
03.2020 - 07.2024
Cashier Team Lead
Food Universe Supermarket
01.2018 - 02.2020
High School Diploma -
Loma High School
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