Rosalie G Cardenas
San Antonio,TX
Summary
I am a highly motivated individual, twenty plus years with customer service experience, Sales, Marketing, telephone and online banking, credit cards, collections, email services. I was a supervisor for a total of 3 years I am also able to work in a stressful environment and I enjoy working under a lot of pressure. My goal is to join an interactive organization that offers me a constructive workplace for communicating and interacting with potential and established customers.
Overview
12
12
years of professional experience
Work History
Online/Debit Card D=Fraud
Wells Fargo
San Antonio, United States
11.2020 - Current
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Identified assets of suspects in order to freeze and seize assets. Work Identity ,online, wire, zelle, debit card fraud , Working on device takeovers
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment
- Conducted research, gathered information from multiple sources and presented results
- Demonstrated respect, friendliness and willingness to help wherever needed
- Offered friendly and efficient service to customers, handled challenging situations with ease
Specialty Que/Supervisor
JP Morgan Chase
San Antonio, TX
09.2012 - 03.2020
- Handled high balance accounts, customer escalation calls, customer support
- Supervisor, handled complaints, deescalate calls, Outbound calls, balance transfer, credit lines, small claims, bill payments, wire transfers
- Maintained compliance with company policies, objectives and communication goals
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs
- Maintained friendly and professional customer interactions
Cashier /freight unloader/Cash
Ross Clothing Store
San Antonio, TX
05.2010 - 09.2012
- Office
- Face to Face customer service
- Responsible for Handling money, cash deposits
- Handle heavy telephone volume on regular basis
- Unloading and stocking store
Cashier/Service desk/Softline
TARGET
San Antonio, Texas
08.2006 - 03.2007
- Money handling, returns, customer support
- Stocking, organizing, folding and cleaning
- Overnight projects
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Welcomed customers and helped determine their needs
- Created price tags and merchandise signs
Education
John Jay High School
1993
Skills
- Credit card systems
- Processing credit card payments
- Account updates
- Bank services
- Compliance, banking laws and regulations
- Consumer banking specialist
- Accounting systems and software
Timeline
Online/Debit Card D=Fraud
Wells Fargo
11.2020 - Current
Specialty Que/Supervisor
JP Morgan Chase
09.2012 - 03.2020
Cashier /freight unloader/Cash
Ross Clothing Store
05.2010 - 09.2012
Cashier/Service desk/Softline
TARGET
08.2006 - 03.2007
John Jay High School
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