ROSALIN LEYVA OJEDA

Serve Safe

Burger King

11.2024 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Streamlined order-taking process to minimize wait times for diners.
Built rapport with guests to enhance their dining experience and encourage return visits.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.