Rosalina Dorvilus
Union,NJ
Summary
Experienced IT Specialist, Knowledgeable in network administration, systems management, database administration, and technical support. Successful in helping end users troubleshoot technical issues with computer systems, mobile devices and peripheral equipment. Comfortable working alone to successfully investigate and resolve technical problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Department Of Defense Army
05.2023 - Current
- Configure, maintain, and monitor network equipment such as routers, switches, firewalls, and wireless access points as well as DHCP and DNS servers to support dynamic IP address assignment and domain name resolution.
- Deploy and support VoIP phone systems as well as SIP trunking, PBX configuration, and QoS optimization, monitored virtualized environments using vSphere & VMware
- Configure and optimize server and network configurations to meet performance and security requirements and proactively identify and resolve network issues before they impact users.
- Design and implement WAN connectivity solutions using MPLS, VPN, and SD-WAN technologies.
Clinical IT Technician
Clinical Care consulting
11.2020 - 05.2023
- Troubleshot network issues using packet capture analysis, network monitoring tools, and diagnostic utilities.
- Performed daily system monitoring of the networks and reported any irregularities or performance issues
- Performed quality assurance audits of existing medical records to ensure accuracy of documentation.
- Maintained a secure database of patient information, including diagnoses, treatments, insurance information, and other health data.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Provided technical support for users and staff as well as troubleshooting any issues that arose in their use of software applications.
Health Information Clerk Intern
RWJ University Hospital
10.2019 - 10.2020
- Maintained and installed Epic Revenue Cycle system to meet the needs of organization including setting up patient billing, charge capture workflows, and claim submission processes
- Designed integration for interfaces and devices between the Epic EHR platform and providers, public health agencies, payers, other federal agencies, and patients using exchange standards specifications and medical integration platforms
- Verified accuracy of data entry into electronic health record system. Created patient medical records and maintained their confidentiality
- Configured systems, designed workflows, and created documentation for end users.
Assistant Director of Recreation
Barnert Subacute Rehab Center
06.2016 - 10.2019
- Handled administrative tasks, such as maintaining records, preparing reports, and responding to inquiries from the administration staff.
- Kept records of attendance and participation, comparing against medical records and other patient characteristics to develop approaches to optimizing resident involvement in programs.
- Obtained physician approvals for individual involvement in physically strenuous activities, monitoring individuals at risk of negative outcomes due to overexertion.
- Developed and implemented recreational programs providing therapeutic benefit to residents, incorporating psycho-social, physical and cognitive considerations to maximize impact.
Education
Bachelor of Science - Health Information Technology
Rutgers, The State University of New Jersey
New Brunswick, NJAssociate of Science - Health Sciences
Union County College
Cranford, NJSkills
- User Credential Management
- Network Administration
- Troubleshooting
- Data Privacy
- User Configuration
- Account Management
- Customer Service
- System Analysis
Certification
- CCT
- Networking + In Progress
Timeline
IT Support Specialist
Department Of Defense Army
05.2023 - Current
Clinical IT Technician
Clinical Care consulting
11.2020 - 05.2023
Health Information Clerk Intern
RWJ University Hospital
10.2019 - 10.2020
Assistant Director of Recreation
Barnert Subacute Rehab Center
06.2016 - 10.2019
Bachelor of Science - Health Information Technology
Rutgers, The State University of New Jersey
Associate of Science - Health Sciences
Union County College
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